Assistant Talent and Culture Manager at Fairmont Hotels & Resorts

Job Description

• Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives within the hotel and conservancy.
• Ensure all practices are complete, in keeping with local legislation.
• Route documentation to relevant offices in a timely manner.
• Overseeing the timely and confidential management of employee data.
• To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.
• To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.
• To ensure adherence / compliance of relevant legal statues/returns.
• To ensure that employee facilities are maintained and cleaned to the hotel standards of operations.
• To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for, whereby the primary focus is to provide development opportunities and promotions from within the company and grow internal and local community talent.
• Ensure that Job Descriptions, Employee Specifications and are correctly administered and recorded in employee’s personal files.
• Represent management in dealings and disputes.
• Ensure open communication and transparent management style
• Ensure consistent and Fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviors
• Collaborates with Learning and Development Manager for the supervision and organization of all training activities with in liaison with the Talent & Culture Manager
• Ensure that an effective Communications Programme is implemented that maximizes employee’s awareness of our objectives and hotel updates
• Provide sufficient training and development opportunities to ensure teams are confident, well trained and professionally equipped to deal with the demands of their function.
• Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision
• Contribute, support and drive Talent and Culture Initiatives, Employee Engagement and well-being initiatives, along with keeping management informed  
• Collaborate and contribute to the smooth operations of Employee Relations procedures with support from Talent and Culture Manage.  Ensure that  disciplinary, grievance, performance management, internal complaints, coordinating the employee’s exit and tracking status of full & final settlement, are handled as per hotel and legal standard.

Qualifications

Education Qualification/ Required Skills and Experience

• Degree in Human Resources Management
• CHRP Qualified
• 3 years’ experience as HR Generalist or HR Officer, Supervisory experience required 
• Experience responding to HR related questions and priorities' from employees/management
• Experience in handling labor relations matters and unionized teams 
• Experience working with MS Office software, including Word, Excel, Access, and PowerPoint.
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic