Jobs at Fairmont Hotels & Resorts

Job Description

Cluster Chief Engineer

• Your leadership as Assistant Chief Engineer will inspire your team at Fairmont The Norfolk  to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels’ facilities and equipment to ensure a safe and functional environment for our guests and Heartists.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster Chief Engineer, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offers professional, engaging and friendly service
• Adopts a hands on approach to operations, be visible and monitor staff to achieve optimum results.
• Monitors the personnel  to ensure guests receive prompt, cordial attention and personal recognition.
• Ensures colleagues, particularly guest contact personnel, are familiar with Fairmont President Club members, known repeat guests, VIPs and provide special attention and recognition.
• Assumes overall responsibility for maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
• Monitors and controls the inventories of operating supplies and monitoring set control system follow up.
• Maintains a high standard of personal hygiene, dress, uniform and body language.
• Attends meetings as required by the Cluster Chief Engineer.
• Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws, hotel rules and regulations policies
• Ensures quality management and continuous improvement of internal systems and procedures.
• Maintains complete knowledge of all hotel services, features and hours of operations.
• Study, evaluate and review the operation constantly in order to ensure the highest standards are met at all times; proposing new trends /services to constantly improve product of guests services
• Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are in good condition
• Identifies and arranges for all work necessary to maintain a high standard whether mechanical, electrical or civil, to be completed on time.
• Plays an active part in ensuring statutory testing of safety systems is carried out and properly recorded.
• Produces a risk assessments including COSHH, PPE & Work Equipment.
  Assesses the long-term requirements of the hotel, including overhaul/ rehabilitation programs or renewal/ replacement works etc.…
• Maintains a fire Log book including all statutory checks and inspections.
• Draws up preventive maintenance schedules for every item of mechanical and electrical plant or equipment, including that of other Departments such as Laundry, Kitchen, Swimming Pool, etc., as well as major plant such as Chillers, Boilers, Cooling Towers, Air handling units and Fans, Pumps, Automatic Control Systems, etc..
• Incorporates these schedules into the development of a comprehensive preventive maintenance scheme; directs and supervises the work of his Assistant and  team of skilled and semi-skilled tradesmen in its continuous implementation.
• Provides competent hands-on skills to ensure all hotel systems including (but not limited to), electrical, sewage, plumbing, heating and lighting are maintained in good working order and to ensure any defects are corrected promptly and properly
• Ensures all hotel fixtures, fittings and equipment are maintained in good working order and that defects are corrected promptly.
• Conversant with the Nairobi City Council By-laws and NEMA regulations and stays updated with the developments of Engineering trends worldwide and makes appropriate suggestions to the Cluster Chief Engineer.
• Maximizes results coming from Fairmont The Norfolk relationships and partnerships.

Qualifications

Your experience and skills include:

• Previous experience is an asset
• Bachelor of Science in Electrical & Mechanical Engineering
• HND in Mechanical and Electrical Engineering
• Knowledge and understanding of mechanical, electrical, structural, and civil engineering design principles as applicable to construction/renovation.
• Demonstrate ability to direct and manage both technical and administrative staff.
• Knowledge of state and local regulations, codes, protocols, and procedures pertinent to private-sector engineering and construction activities.
• Advanced skills in project planning and project management.
• Knowledge of engineering and construction records management principles and procedures.
• Clear working knowledge and understanding of capital and operating budgets and budgeting practices.
• Ability to adapt to change quickly and strong multi-tasking.
• Excellent leadership skills.
• Proven team leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions.
• Exceptional interpersonal and guest relations skills, who is hands-on and system knowledgeable.

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Job Description

Executive Housekeeper

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Assist in the administration and management of the Housekeeping operation
• Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
• Conduct regular inspections of guestrooms
• Effectively managing colleague relations within the department through involvement in performance appraisals, recognition, incentive programs and communication meetings
• Responsible to train supervisors and fulfill training role in the absence of the trainer
• Handle guest complaints and follow through on required actions
• Involvement in special projects associated within the housekeeping scope of responsibilities
• Ensure lost and found procedures are followed through accurately and consistently
• Maintain a close working relationship with the Engineering and Front Office departments
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the Housekeeping and Laundry department and throughout the hotel
• To check manning levels and ensure the department is adequately staffed at all times.
• To ensure agreed productivity level and wise use of overtime when required
• To evaluate and action disciplinary actions where necessary
• To supervise that all records and files are kept orderly and up-to-date
• To assist in preparation of budget and objectives
• Lead and manage all aspects of the laundry valet operation, ensuring service standards are followed
• To make sure all keys handled by Housekeeping staff are kept safely and records are complete
• To maintain and check agreed grooming of Housekeeping staff regularly
• To make sure linen, guest supplies, cleaning supplies and stocks are kept to agreed level
• To make sure all equipment used is kept in good order and condition
• Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
• Maximize hotel profitability by properly managing expenses, labour and other material resources
• To be health and safety conscious and actively involved in maintaining a safe work environment
• Manages expenses, labour and other resources
• Participates in regular inventories and analysis of losses
• To manage the recruitment of colleagues, scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules
• Must be able to work well under pressure in a fast passed and constantly changing environment. 
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
• Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards
• Initiates and controls any special cleaning schedules needed in guestrooms and Public Areas
• Attends and conducts regular Housekeeping and Laundry communication information
• In the event of emergency, to assist in the evacuation of staff/Guest and any files where applicable
• Other duties as assigned 

Qualifications

Your experience and skills include:

• Fluency in English (verbal and written) essential
• Minimum 2 years’ experience in a supervisory/management capacity in a hotel environment
• Minimum 2 years’ experience in hotel Housekeeping and Laundry department
• Proven training skills
• Analytical thinker with the ability to see opportunities to improve work practices and processes in order to positively impact employee and guest satisfaction
• Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
• Experience with Hotel Property Management System (Micros-Fidelio) is desirable
• Must be proactive with a meticulous eye for detail
• Strong developmental and mentorship skills
• Strong organizational, supervisory and communication skills
• Dynamic, energetic, creative and thrives under pressure

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What you will be doing:

Reporting to the Cluster Executive Chef responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Prepare and service all food items for a la carte and or buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Ensure storeroom requisitions are accurate
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience in the Culinary field required
• Journeyman’s papers or international equivalent an asset
• Diploma Certification in a Culinary discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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Job Description

• Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives within the hotel and conservancy.
• Ensure all practices are complete, in keeping with local legislation.
• Route documentation to relevant offices in a timely manner.
• Overseeing the timely and confidential management of employee data.
• To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.
• To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.
• To ensure adherence / compliance of relevant legal statues/returns.
• To ensure that employee facilities are maintained and cleaned to the hotel standards of operations.
• To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for, whereby the primary focus is to provide development opportunities and promotions from within the company and grow internal and local community talent.
• Ensure that Job Descriptions, Employee Specifications and are correctly administered and recorded in employee’s personal files.
• Represent management in dealings and disputes.
• Ensure open communication and transparent management style
• Ensure consistent and Fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviors
• Collaborates with Learning and Development Manager for the supervision and organization of all training activities with in liaison with the Talent & Culture Manager
• Ensure that an effective Communications Programme is implemented that maximizes employee’s awareness of our objectives and hotel updates
• Provide sufficient training and development opportunities to ensure teams are confident, well trained and professionally equipped to deal with the demands of their function.
• Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision
• Contribute, support and drive Talent and Culture Initiatives, Employee Engagement and well-being initiatives, along with keeping management informed  
• Collaborate and contribute to the smooth operations of Employee Relations procedures with support from Talent and Culture Manage.  Ensure that  disciplinary, grievance, performance management, internal complaints, coordinating the employee’s exit and tracking status of full & final settlement, are handled as per hotel and legal standard.

Qualifications

Education Qualification/ Required Skills and Experience

• Degree in Human Resources Management
• CHRP Qualified
• 3 years’ experience as HR Generalist or HR Officer, Supervisory experience required 
• Experience responding to HR related questions and priorities' from employees/management
• Experience in handling labor relations matters and unionized teams 
• Experience working with MS Office software, including Word, Excel, Access, and PowerPoint.
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic

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Job Description

We are looking to grow our team and engage a highly motivated and passionate Pastry Chef  who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

• Work closely with the Executive Chef to curate, plan and supervise all stages of the food at all banquet events in a cost-effective, safe manner to meet as well as exceed customer expectations and attract future business.
• Lead a small brigade of pastry chefs, who you will coach, mentor train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend discipline, as appropriate.
• Work closely with banquets team to prepare destination offerings for pastry weddings and themed events 
• Assist in creation and planning of menus and implement changes to continue to attract business
• Supervise the daily production of food for all the catered events; control food and labour costs, ensure preparation, plating and presentation standards are maintained, the appropriate quantity of food is prepared and safety standards and regulations are followed to provide top quality food.
• Display leadership, training and mentorship to the pastry team
• Provide training and development for culinary team members
• Preparing quality pastry items such as: breakfast breads and pastries, desserts, sorbets, creams, ganache, amenities, displays, and centerpieces, as well as creating memorable guest requests

Qualifications

• University degree preferable in Hospitality or Culinary management
• Minimum 4 years of relevant experience in a luxurious property
• Preferably previous experience in a similar role
• Strong experience in Pastry & Bakery
• Creative mind
• Creative and passionate about food and customer service
• Able to work in a high-pressure environment
• Excellent interpersonal and communication skills; a team
• Hands-on management style with ability to prioritize and lead through example
• Excellent organizational and communication skills

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Job Description

• We are looking to grow our team and engage a highly motivated and passionate Junior Sous Chef who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

Key Areas of Responibilities

Kitchen Operations

• Assign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the daily kitchen operation, quality control and food hygiene.
• Ensuring creative menu planning, all recipes and product yields are accurately costed, reviewed regularly, as well as MEP is done according to recipes, portion control and waste minimization.
• Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality in relevance to the hotel occupancy and forecasts.
• To work in close conjunction with the Food and Beverage manager and respective and teams, to create a yearly marketing plan for the outlet.
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Leading by example on all hygiene requirements (safe personal hygiene and sanitary food-handling practices, labelling and FIFO/FEFO practices)
• Ensure that all safety, health, security and loss control policies and procedures and government legislation are adhered to
• Practice strict control of food portioning and  wastage, ensuring gross food profitability

Guest and Service Delivery

• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints and  reports always to senior
• Provides guidance to junior kitchen staff members, including, but not limited, to line cooking, food preparation, and dish plating.

Leading others

• Work closely with leaders to understand all financial budgets and goals and deliverables
• Manage and provide leadership to all subordinate such as Chef De Partie, Commis as well as stewarding and ensure adherence to all company and hotel policies and procedures at all times.
• Project a positive and motivated attitude amongst all colleagues and conduct regular team meetings where active attendance is key.
• Ensure positive and constructive feedback on work performance is given to encourage a positive and eager environment.
• Learn to coach and counsel employees in a timely manner, in accordance with company policies,
• Ensure that weekly work schedules are administered in anticipation of business levels, operating budgets and service standards, furthermore that public holiday and  annual leave planners are very proactive and  regularly reviewed in order to avoid extensive accrual and  all are file correctly as per standards set by hotel and local authorities.
• Follow guidelines provided in colleague handbook.
• Set example to others on personal hygiene and cleanliness on and off duty.
• Perform other reasonable duties as assigned
• Interface the needs/requirements of other departments with the kitchen: chef’s office, engineering, food and beverage, security, finance, talent and culture, stewarding and food safety hygiene.

Qualifications

• College Diploma or Degree  in Culinary Arts preferred
• Minimum of four (4)years relevant experience in similar culinary management position, preferably in similar operations style and luxury property
• Strong working knowledge with computer, MS office, Opera, MC
• Good reading, writing and oral proficiency in English language
• Passionate, energetic and self-motivated individual who can deliver exceptional performance.
• Excellent culinary and organizational skills.
• A team player with communication and interpersonal skills

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Job Description

Office and Administration Manager

• As a sales coordinator, you will perform general office duties and support the sales team achieve their set objectives.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster General Manager or his designate, responsibilities and essential job functions include but are not limited to the following:             

Administrative and Secretarial Support

• Support the EXCOM by managing their schedules and deadlines while accommoding requests in a timely manner
• Personally greeting all internal/external guests, offering support and directing enquiries
• Consistently offer professional, friendly and engaging service
• Administer the day-to-day operation of the Executive office 
• Prioritize all telephone calls, in-person visitors and schedule appointments
• Provide all office administration duties such as written correspondence, email, photocopying and ordering office supplies
• Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related to the Executive office
• Take minutes of meetings, compiles and distributes them
• Types confidential reports and letters
• Orders and coordinate travel for hotel staff and ensure that all flights have been authorized.
• Arranges venue, equipment and refreshments for meetings as required by the Cluster General Manager
• Answers telephones, screen calls and makes calls on behalf of the Cluster General Manager
• Reads arrival list and VIP list to make Cluster General Manager aware of returning guests and VIP guests
• Communicates with Front Office to organize appropriate gifts for VIP Guests
• Maintains the highest level of confidentiality  regarding staff, business and guest information
• Assists EXCOM in preparation and compiling of draft contracts, presentation and reports.
• Assists with project proposals and special events
• Collect organizers and provide appropriate research data by utilizing all available resources, analysis and resource administrative needs in innovative ways
• Organize and supervise other office activities (recycling, renovations, event planning)
• Enforcing systems, policies and procedures when and where required
• Dealing with petty cash and its monthly reconciliation

Health and Safety

• Ensures that all potential real hazards are reported and reduced immediately.
• Fully understands the hotels fire, emergency and bomb procedures
• Applies hotel regulations appearing to existing laws and regulations for safety.
• Anticipate possible and probable hazards and conditions and either correcting them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
• Responsible business: show involvement and be interested in environmental and or social issues by participating in ESG and departmental activities.

Online Reputation Management

• In charge of monitoring and improving how the business is viewed online.
• Controlling correspondence
• Trust You request tracking, monitoring and weekly reporting.
• Respond to guest views via OTA’s Google and TripAdvisor and communicate to team members in a timely manner.
• Reporting of Quality Assurance findings and recommendations to the team.

Miscellaneous

• Attend meetings and trainings required by the Cluster General Manager.
• Assist Heartists to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their request and inquires courteously and efficiently.
• Accepts flexible work schedules necessary for uninterrupted service to hotel guests.
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to the Cluster General Manager.
• Continuously seeks to endeavor and improve own knowledge of the job function.
• Is well updated and possesses solid knowledge of the following;
  • Hotel fire. And emergency procedures
  • Hotel health and safety policies and procedures
  • Hotel, facility and nearby sites of interest and importance i.e. (hospitals, stations, tourist sites)
  • Hotel standards of operation and departmental procedures.
  • Current licensing relating to the hotel
  • Accepted methods of payment by the hotel
  • Short and long term hotel goals, as well as corporate and marketing promotional programs.
  • Corporate clients and clients generating high business volume
  • Union agreements.

Qualifications

Your experience and skills include:

• Proficient in Microsoft Office applications including PowerPoint, Excel and Microsoft Word
• Able to work creatively with Canva
• Previous experience in an administrative role required
• University/College degree in a related discipline is an asset
• A background or knowledge in PR, Legal and Marketing is preferred
• Previous hotel experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Opera knowledge is an advantage

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What you will be doing:

Reporting to the Incentives, Conventions & Meetings Manager, or her designate, responsibilities and essential job functions include but are not limited to the following: 

• Maintaining and improving the hotels catering business as well as any other market segment assigned.
• Maintaining existing relationship with clients as well as solicit new business to achieve sales’ targets.
• To establish and maintain rapport with clients, prior to, throughout and post conference, exceeding their expectations and encouraging repeat business.
•  To expedite function bookings, prepare function resumes, event contracts and agreements to all departments in the hotel.
• Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.
• Consistently offers professional, engaging and friendly service
• Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast).
• This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
• Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
• Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
• Produce reports and statistics as requested by the Incentives, Conventions & Events Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
• Manage Group payments, cancellations, rooming lists and terms and conditions.
• Maintains a precise filing system for all Group reservations and correspondence.
• Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
• Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the ICME Manager is informed of any guest feedback

Qualifications

Your experience and skills include:

• Previous sales or F&B experience is preferred
• Computer literate in Microsoft Window applications and or relevant computer applications required 
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast paced environment.
• Previous experience is an asset
• 2-3 years’ experience in Hotel Sales
• At least a degree in Hotel Management or Hospitality Management