Customer Care Assistant at National Government Affirmative Action Fund

Reporting to the Principal Corporate Communication Officer, the Customer Care Assistant will be responsible for:

• Collecting and collating data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures;
• Manning the reception desk and switch board;
• Maintaining good ambience in the reception area;
• Profiling visitors;
• Responding to visitors’ queries and telephone inquiries;
• Receiving, screening and directing visitors to designated offices and areas;
• Recording and confirming visitors’ appointments;
• Issuing visitors passes;
• Maintaining daily record of visitors’ details;
• Receiving correspondence delivered at the reception and dispatching to relevant office;
• Distributing relevant Fund’s brochures to customers; and
• Attending to telephone calls.

Qualifications

For appointment to this grade, an officer must have:

• Diploma in any of the following disciplines: - Customer Care, Public Relations, Mass Communications, Customer Service, Front Office or its equivalent qualification from a recognized institution; and
• Met the requirements of Chapter six of the Constitution.