Associate General Manager-Retention at Minet Kenya

PURPOSE FOR THE JOB

Manage Key Client Accounts and ensure customer delight by utilizing Minet’s expertise and resources.

Duties and Responsibilities

Operational Excellence

• Develop processes and procedures to ensure satisfactory delivery of service to customers.
• Ensure optimal use of digital tools where applicable.
• Develop mechanisms of customer engagement and feedback.
• Execute and implement management strategies for the department.
• Provide professional advice to clients ensuring that they are fully aware of the ramifications of any relevant provisions of the
• Insurance Act and/or Industry developments.
• Attend client’s renewal meetings and place insurance covers in accordance with client’s requirements;
• Regular review of underwriter performance through a practical scorecard.
• Peruse and confirm that policy documents and endorsements issued by underwriters conform to the cover issued;
• Ensure compliance with ISO and other company policies, especially quality control.
• Prepare and negotiate quotation for Accounts on Tender;
• Carry out insurance portfolio GAP analysis to identify organic growth opportunities.
• Participate in market negotiations & risk placement.
• Ensure timely premium settlement, receipting, and allocation of premiums for the accounts within your management.
• Study, internalize and advise both the business and the clients on the trends in the economic sectors allocated to you.
• Ensure SLA’s and annual service plans for your clients are in place and adhered to.
• Train clients on products and emerging risks.

Key Result Areas:

• The accountability areas are as follows;
• Quality service.
• 100% Business Retention.
• Business Growth by meeting renewals and
• organic growth budget.
• Debt Management.

Knowledge and Skills Required:

• The job holder must possess:
• Bachelor’s degree in business.
• Diploma in Insurance ACII/AIIK
• Minimum of 8 Years’ Experience in General
• Insurance (Non-Medical) Broking role.

Managerial skills including:

• Organizational and analytical skills
• Interpersonal and communication skills
• Persuasion skills.
• Flexibility and adaptability skills