ATMS, CDMS Officer at Prime Bank Kenya

Job purpose:

To ensure the effective operation, availability, monitoring and maintenance of Automated Teller Machines (ATMs) and Cash Deposit Machines (CDMs), while minimizing downtime, managing incidents and coordinating timely resolution to deliver seamless customer service and operational efficiency.

Key Responsibilities:

• Commissioning of ATMs
• Decommissioning of ATMs
• Monitoring and Maintenance of the fleet of ATMs to ensure 24/7 availability
• Commissioning of the CDMs
• Decommissioning of CDMs
• Monitoring and Maintenance of the fleet of CDMs to ensure availability 24/7
• Conducting Disaster Recovery Drills
• Provide Day-to-day support to ATM custodians
• Provide Day-to-day support to CDM custodians
• Liaising with ATM/CDM vendors on the resolution of ATM/CDM issues
• Liaising with ATM/CDM vendors on the implementation of new business requirements such as: Calibration of cassettes to new denomination notes, installation of new templates on both CDMs and SMART ATMs, Upgradation of ATM software, installation of ATM security suite
• Perform User Acceptance Testing for ATM/CDM Backend Systems (Kich server, Simbank Middleware server, Passport Server)
• Liaising with Internal teams on the resolution of CDM/ATM customer disputes
• Implementation of Audit requirements on ATM/CDM and Backend systems
• Custodian training for CDMs, ATMs and Intelligent ATMs
• User Management on Kich Portal

Job Experience/Qualifications:

• Bachelor’s degree in Information Technology, Computer Scieence, Business Information Systems, Finance or related field
• Knowledge of ATM monitoring systems and switching platforms is an added advantage
• 2-4 years’ experience in ATM/CDM support, card operations, switch operations or banking operations
• Exposure to ATM reconciliation, dispute resolution and transaction monitoring
• Familiarity with regulatory and audit requirements in a banking environment

Skills & Competencies:

• Strong understanding of ATM/CDM operations and transaction flows
• Understanding of ATM/CDM security standards and fraud risk controls
• Basic understanding of banking systems and reconciliation processes
• Ability to analyze transaction logs and resolve exceptions