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  • Posted: Mar 7, 2023
    Deadline: Not specified
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    The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.
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    Awards Management Systems and Processes Trainer

    Purpose of role

    The purpose of this post is to develop training on our awards management systems and processes and ultimately support the delivery of finished training products in collaboration with key stakeholders in AMU. Our current system is called ‘OTIS’ but we are planning to change our system over the coming years. The role will focus on producing interactive training materials either for face-to-face training or online interactive webinars. It will also produce scripts for the e-learning team to use to create self-directed training. In time, this role will develop to supporting the delivery of training products (remote or in-person), working with the SMEs (Subject Matter Experts) of that system or process. We envisaged the role to be 70% on systems with 30% on general awards management.

    KEY ACCOUNTABILITIES

    Awards management system training design and development

    • Interpret the SME ideas to develop learning objectives for the systems courses.
    • From the learning objectives create a training outline
    • Develop interactive and engaging content collaborating with specialist course writers depending on the training approach (ie face to face course, interactive webinars or e-learning course writers)
    • Proactively improve courses based on feedback and own observation
    • Proactively update courses based on revised processes and systems
    • Contribute awards management systems messages into other trainings

    Training delivery

    • Facilitate online and face-to-face trainings, facilitating with others as needed
    • Work with the relevant SME and Training Coordinator to ensure the logistics of a training course are in place, including
      • choosing and inviting participants,
      • pre and post communication,
      • venue / online meeting room booked,
      • travel where appropriate.

    Knowledge management and communication

    • Support improving Awards Management Systems overall knowledge management, including maintaining box and RescueNet documentation.
    • Support the communication and advocacy of trainings and other resources throughout AMU and the broader IRC.

    Key working relationships (internal and external)

    • Reports to Training and Curriculum Development Director
    • Close working relationship with the AMU Planning and Strategic Operations team
    • Close working relationship with other members of the AMU Training and Curriculum Development team
    • International colleagues (predominantly AMU but not exclusively) involved in curriculum development, course facilitation and training events.
    • Close working relationship with Program & Award Support (PAS) and Business Development (BD) colleagues.

    Experience

    • Practical experience and comprehensive knowledge of OTIS
    • Ability to collaborate with stakeholders across all grades
    • Demonstrates experience and expertise in taking complex topics and communicating them in an understandable and digestible manner
    • Familiarity with the IRC’s awards management systems and processes
    • Advising SMEs on the best training approach
    • Developed and delivered interactive, adult focused training
    • Experience of working in a complex and fast paced international organization

    Skill

    • Curiosity to learn new ways to train
    • Design focused with a keen eye for detail
    • Must be a skilled communicator. Must have strong interpersonal skills in order to interact confidently and effectively with all levels of internal and external stakeholders.
    • A positive and collaborative approach with an ability to work calmly through complex situations.
    • Highly computer literate and good understanding of Microsoft Outlook, Word, Excel, and PowerPoint.

    Desirable

    • Demonstrable interest in working for an international non-profit organization.
    • Knowledge of IRC structures and processes around award management

    Method of Application

    Interested and qualified? Go to International Rescue Committee on rescue.csod.com to apply

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