Bancassurance Officer at Consolidated Bank of Kenya

Job Purpose

• Reporting to the Principal Officer, Bancassurance, the Bancassurance Officer will be responsible for overseeing the Bank’s bancassurance underwriting/operational functions as a way of streamlining service delivery and offering quality services to customers. He/she will provide quality underwriting outcomes for the business lines through effectively maintaining underwriting standards and providing quality client service. The ideal candidate must be multi skilled with ability to mentor and train junior underwriters.

Key Responsibilities

• Oversee retail retention portfolio in line with business strategy.
• Monitor underwriting teams, performance and providing mentoring to achieve personal and department production goals.
• Identify portfolio risks resulting from client’s underlying business practices, underwriting investigations or fraud exposure.
• Coordinate with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
• Receive cover requests either directly from customers or from the branches and advise on required documentation and/or data: collect relevant documents and data needed to underwrite an insurance cover as requested by client, branch or Bank.
• Confirm to the Bank’s Credit department that policies placed to cover borrowed facilities meet letter of offer conditions capturing the expiry dates, risk addresses, sums insured and other relevant details.
• Ensure safe custody of copies policy documents issued by the insurance company and dispatch duplicate to the client/branch.
• Manage customer service issues for the duration of cover.
• Report any claims notified and ensure settlement as per set out agreements.
• Provide premium payment reports to the insurers and request for business statements for reconciliation purposes.
• Management of Bancassurance Sales Executives by ensuring proper sales management.
• Provide competitive quotations to all customers promptly within the standards set.
• Membership management; additions and cancellations.
• Scheme set up, benefits set up and membership updates in the system
• Timely and accurate debiting of premium and cover conditions and that the documentation is in compliance with set standards and procedures.

Qualifications and Competencies

• Holder of university degree in Insurance, Actuarial or any business related field from a recognized institution.
• Diploma in Insurance will be added advantage.
• Should have a minimum of at least three to four years’ relevant experience.
• Should have excellent oral and written communication skills.
• Should possess excellent interpersonal skills and ability to develop relationships with internal and external stakeholders.
• Should be confident, self-driven with strong negotiation skills.
• Should have good customer service orientation and commercial awareness