Bancassurance Operations Manager at Old Mutual Kenya

Job Description

• Business Revenue Generation through Offering Specialist insurance classes (General Insurance, Retail Life Insurance, & Last expense)
• Enhancing capacity to distribute such specialist classes for the existing banks channels and expansion to the general insuring public. This capacity entails formulating strategies for the intermediary business growth in these areas and to the existing bank customers from various business segments and regions. The role also requires one to build, nurture and manage a team in Claims and Underwriting to ensure growth of business, establishing, and managing business relationships and ensuring high customer service standards are maintained in line with the overall strategic plan.

KEY RESPONSIBILITIES

Business processes that are IT supported.

• 100% utilization of all Modules within the Core bancassurance system “Rensoft” Full tracking of all customer requests trough CRM for efficiency. Utilization of EDRMS for leads and opportunities generation.

Product knowledge creation insurance specialist classes

• Full product knowledge of key product lines, underwriting guidelines and claim processing. Product creation and bundling capabilities.

Financial Business Development and Reporting

• Generating Commission Revenue for Bancassurance products from bank and non-bank customers with Special attention to specialist insurance classes. Management report (Performance, Board, Regulatory, Product performance and any Other report)

People Management

• Lead, counsel and motivate the Operations team. Ensure retention of the operation officers. Co-ordinate the relationship of the business development with the operations team.

Compliance

• Ensure all instructions sent to underwriters are accompanied by risk notes. Ensure client furnish us with KYC documents before cover is placed in rensoft. Ensure compliance with approved SOPs(Standard Operations Procedures) Ensure the credit policies set are always met.
• Policy Administration-Ensure quality control in all aspects of processing as stipulated in the procedures and product manual.

Education

• First Degree with professional Insurance qualification
• Membership to a professional body

Desirable

• Relevant master’s degree

Knowledge and Skills

• People management skills
• Negotiation skills
• Report writing
• Analytical skills
• Exposure to Rensoft, Tankey or AIMS Systems are necessary.
• Computer Knowledge

Experience

• At least 5 years Insurance experience with exposure in Underwriting and Claims Management

Personal Attributes

• Confident
• High Integrity & confidentiality
• Due Diligence
• Attention to Detail

Closing Date: 15 April 2023