Banking System Operations Department - Applications Support Engineer at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process
• Propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education   

 Bachelor’s Degree  IT Related  

Professional Qualifications  

•  MCSE /MCITP, MCP, LINUX/UNIX  
• Master’s degree

 Experience

• Total Minimum No of Years’ Experience Required    3

Detail    Minimum No of Years  

• 2 years Operational characteristics of a variety of computer platforms and operating systems   
• 2 years Operational characteristics of a variety of computer database management systems  
• 2 years and practices of application software installation and support  
• 2 years Basic budgeting, contracting, purchasing practices, policies and procedures