Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
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To ensure that all responsible service of alcohol procedures are practiced at all times
Greets guests and escorts them to tables
Trains and monitors Food and Beverage Attendants and ensures service standards are met
Ensures accurate recording and verification of Team Members time records
Supervises all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
Ensures that approved service sequences and standards are established and maintained at all times
Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
Promptly reports any maintenance work required to the Manager and or maintenance department
Maintains all outlet stock levels
Completes the Restaurant daily log book
Develops training plans and conducts on and off the job training sessions for all outlet Team Members
Attends all scheduled food and beverage and other relevant meetings when required
Monitors outlets manpower, payroll budget, control costs and maximise profitability
Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
Handles all guest complaints immediately, courteously and satisfactorily
Greet all guests and escort them to their allocated tables when possible
Qualifications
At least 1 year experience in a similar role in a 4* or 5* star
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