Bartender at Hyatt Place

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

 At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for a Bartender who will be responsible for ensuring the smooth and efficient running of the bar. Primary objective is to craft a diverse range of high-quality cocktails, mocktails, and other beverages, adhering to established recipes and maintaining consistency.

Key responsibilities include:

• Be familiar with all food and beverage items on the outlet menu.
• Prepare and serve beverages according to the standard required.
• Set up, stock, clean, and maintain the bar and beverage preparation area.
• Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
• Take food and beverage orders from guests, up selling wherever possible.
• Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.
• Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Order beverage ingredients based on outlet par stocks and as prescribed by the Manager.
• Utilize the outlet point-of-sales system as prescribed. Computes bills, accepts payments, and performs cashier duties.
• Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
• Assist in service when needed and perform any other duties assigned by team leader/Manager.
• Complete opening and closing duties as assigned.
• Follow presentation guidelines as established by the Manager.
• Always maintain the assigned station/section in a clean and orderly manner.
• Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
• Responsible for inventory-taking as required.
• Responsible for resolving the discrepancy in beverage inventory.
• Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
• Maintain and update bar user records.
• Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
• Track item expiry within the outlet and ensure procedures regarding expiry control are honoured to avoid losses and for the safety of consumers of the food and beverage items.
• Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Certificate In Food and beverage service from a recognized institution
• Experience as bartender/Mixologist in reputable establishment required.
• Mixology certification preferred.