Bartender at MGallery Hotel Collection

Job Description

Main Duties:

• To prepare and serve beverage orders according to recipes and service standards.
• To be fully knowledgeable about all bar products and cocktail recipes.
• To be able to up sell each time with each customer.
• To provide high standard of quality and efficient / friendly service.
• To prepare mise-en-place and perform side duties.
• To collect all general requisitions and food and beverage requisitions.
• To strictly adhere to opening and closing procedures established for the outlet and check beverage stock.
• To have a thorough understanding and knowledge of all beverage items and prepare garnishes for each cocktail accordingly
• To ensure that the bar counter and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to.
• To ensure proper presentation display of premium liquors on every shelves with proper defined quantities are followed
• To have ready garnishes for all cocktails upon opening of the bar
• To coach and train new recruits through on-the-job-training.
• To perform any assigned duties in the Banqueting Department or others.
• To assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipments.
• To be entirely flexible and adapt to rotate within the different sub sections of the Food and Beverage Department.
• To carry out any other reasonable duties as assigned by the manager.

Qualifications

• Previous customer service experience required preferably in upscale setting.
• Previous bartender experience required.
• Previous point of sale system experience preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable. Can work with minimal supervision.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a small team and independently.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Successful completion of server position training program.
• Must have previous experience serving in a luxury environment.