QA Manager - Head Office at AAA Growers

Key Responsibilities: 

• Systems implementation and documentation.
• Ensure that the laid down Quality management systems are always adhered to within the production units ensuring that the product conforms in terms of quality, safety, integrity and legality.
• Investigating and looking for ways of improving the current systems / practice applied in 
• production units whenever there is a change in supermarket standards.

Factory audits implementation.

• Complete BRC quarterly audits and act as the contact person for all internal audits.
• Familiarise with all customer factory standards and act as the contact person for all factory standards compliance.
• Schedule and conduct all factory standards audits in line with customer expectations.
• Conduct packaging supplier surveillance audits.
• Keep track of all internal audits, results of past audits and expectations.
• Update internal audit data on the Technical manager data base.
• Update supplier audit data on the Technical manager data base.

Micro standard compliance

• Trend update micro data and follow through with both field and pack house for improvement plan feedback on reported deviations.

NPD and EPD.

• Actively engage in new product development, feedback and data analysis including gas data for continuous improvement, retain and maintain NPD data including NPD tracker.
• Understanding of New Product Development and looking at new concepts that can be trialled within the current HACCP.
• Responsible for development and circulation of all new product specifications with the pack houses and sales team.

Customer complaints and claims.

• Flag out claims and customer complaints with the pack house QA and production teams
• Maintain an up-to-date customer complaint trends and facilitate investigation of all customer complaints, trending of such and ensuring corrective actions are put in place to avoid a reoccurrence.
• Trend and update customer claims and follow through with veg pack houses on customer claims improvement plan feedback.
• Update customer complaint data on the Technical manager data base.
• Customer complaints response lead contact, ensuring all customer complaints are responded to effectively and in a timely.

Finished product specifications.

• Familiarise with all customer finished product specifications and act as a contact person for all finished product specifications.
• Follow up on getting all new products specifications developed and approved by both technical and commercial heads of department for onward use by veg pack houses.
• Keep track of all finished product specifications and guide the pack house on product specifications