Booking Clerk Assistant- Homa Bay at Mash Poa

Job Purpose

• The primary purpose of the Booking Assistant is to serve as the first point of contact for our clients, providing excellent customer service and efficiently managing the ticket booking process.

Duties

• Assisting customers with inquiries about routes, schedules, and fares.
• Processing ticket sales and managing bookings accurately.
• Booking and receiving parcels for dispatch and collection.
• Handling payments and providing correct change.
• Maintaining an organized and clean booking office.
• Ensuring a positive and seamless experience for all our passengers.

Requirements

• Education: A minimum of a high school Diploma or its equivalent. A Diploma or certificate in a relevant field such as Business Administration or Customer Service is an added advantage.
• Experience: Prior experience in a customer-facing role, office administration, or the transport/logistics industry is preferred.

Personal Attributes

• Professional & Patient: A friendly demeanor with the patience to handle diverse customer needs.
• Integrity & Reliability: Honest and dependable, especially when dealing with cash and parcels.
• Adaptable: Capable of working in a fast-paced environment and handling pressure calmly.
• Customer-focused: A genuine desire to ensure a positive experience for every passenger.