Branch Business Manager at Ed Partners Africa

Job Summary

Ed Partners Africa (EPA) is seeking an influential and results-oriented Branch Business Manager to lead our team in Nyeri & Meru Branches. In this role, you will drive business growth within the education financing domain, leveraging your exceptional leadership skills and industry expertise to influence performance and achieve targets. This position offers a unique opportunity to make a significant impact on our mission of democratizing quality education for all

Critical Deliverables /Core Accountabilities and Responsibilities

• Implement the branch sales and distribution strategy and execution to drive growth and profitability.
• Ensure all complaints for both internal and external customers from the region are resolved timely.
• Lead and monitor performance of all resources in the branch business vertical
• Formulates and aligns the branch business strategy to the country's strategic plan.
• Ensures all internal policies, standards and procedures are adhered to by all branch staff.
• Ensures the achievement of the branch & spokes budgets, portfolio targets and strategic plans
• Recommend developing operational policies, procedures, and products and services according to market requirements; stay up to date on relevant market developments and trends.
• Portfolio Quality Management to ensure quality portfolio growth and strong risk management ethos adherence to company policies and procedures.
• Reporting: preparation of regular business reports as required & submission

Required Competencies for the role

• Strong Analytical Skills for Small & Medium Enterprise lending with demonstrated experience in private sector education financing
• Strong Negotiator with demonstrated ability to close deals
• Ability to Establish and implement systems for ensuring timely and efficient follow-up of delinquent accounts
• Understanding of the market and demonstrated ability to convert the knowledge into business.
• Fostering Clients Relationship -Apply best-supported methods for establishing rapport with specific clients.
• Business acumen-Leverage own organization’s core values, goals and objectives in the creation of solutions
• People Management- Creates a positive environment that fosters acceptance and tolerance, and in which all employees work hard, contribute ideas and feel free to ask for help

Key Performance Indicators

• Timeous Resolution of queries/complaints
• Customer satisfaction with products & services
• Retain and Grow customer Base
• Retain and grow assets/Loan Book
• Product sales
• Portfolio Quality management
• Social Impact

Requirements

Education

• University Degree from a recognized university in a business-related field
• Professional Accounting course qualification –Added advantage.

Experience

• Minimum of 7 years of high-performance sales experience in Financial Services, Microfinance, SME environment with strong focus in Education Finance solutions. A minimum of 3 years in Branch management

Knowledge

• Strong understanding of customer insights and analytics
• Understanding product and customer lifecycle and management

Skills

• Integrity and ethical standards
• Excellent communication skills
• Organisational and planning skills
• Analytical skills, good judgment and decision-making ability to interpret businesses’ sales performance
• and market information.
• Ability to identify risks and work on mitigating the risks. Multidisciplinary disposition.