Branch Manager, Diani at I&M Bank

Job Purpose

The job holder is responsible for:

• Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.
• Providing the right leadership to branch staff and inculcate a high-performance culture at branch level.

Key Responsibilities:

• Prospect for new business from new and existing clients.
• Prepare call reports with recommendations and submit them for approval.
• Drive branch business performance by achieving growth in performance parameters.
• Monitor branch sales performance and portfolio growth to meet targets.
• Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
• Understand local business drivers impacting branch performance. 
• Submit weekly activity reports including business acquired and customer issues. 
• Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
• Manage collateral registration process and ensure timely securities perfection. 
• Oversee excess drawings and loan arrears to maintain asset quality. 
• Ensure branch service excellence through monitoring and resolution planning. 
• Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Qualifications and Competencies:

• Bachelor’s Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication.

Relevant professional qualification:

• Member of a relevant professional body.

Work Experience Required:

• Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.
• Strong leadership skills.
• Executive disposition. 
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.