Branch Manager at KCB Bank Kenya

Key Responsibilities 

• Achieve profitability targets through revenue maximization and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person 

For the above position, the successful applicant should have the following: - 

• A University Degree from a recognized institution. 
• Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager.h
• Experience in Sales, Personal/Business/or Retail Banking. 
• Experience Credit Analysis and administration. 
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.  
• Demonstrated consistent high performance in role(s) held in the last three years. 
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge. 
• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations. 
• A good understanding of risk, credit policies and procedures. 
• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.