Branch Manager at Kenya Institute of Management (KIM)

  Key Responsibilities

• Provide leadership through management of staff and resources at the branch to ensure efficient and effective delivery of KIM services.
• Develop and implement a strategic plan for the branch in line with the Institute’s overall strategic plan and prepare the annual plan for the branch.
• Lead in the delivery of KIMSOM products, KIM Membership and Business Solutions services at the branch.
• Responsible for quality assurance of services in the branch through ensuring that all branch operations are within the provided and approved procedures, rules and regulations, and standards.
• Constantly monitor costs at the branch to ensure cost efficiency.
• Steer marketing of the School and Membership through corporate visits, exhibition, school visits, and one-on-one interaction with prospective clients.
• Prepare financial, academic and administration reports to inform management on the progress, plans, and challenges of the branch.
• Represent the branch in executive committee meetings and communicate to the branch staff on decisions made.
• Supervise and allocate work to branch staff to ensure efficiency and effectiveness of work.
• Overall, in charge of the branch performance and reports to management.
• Responsible for the branch budget through preparation of the annual budget, revenue generation through sale of KIM products, and approving petty cash expenditure.
• Responsible for overseeing student recruitment for all courses offered at the branch

KEY PERFORMANCE INDICATORS

• Revenue Generation
• Number of students admitted
• Exams performance
• Level of staff retention
• Number of Student Complaints and Compliments
• Quality of services
• Compliance
• Level of inquiries and conversions
• Students’ progression and retention
• Cost Management

Knowledge & Experience Required

COMPETENCIES

• Technical
• People Management
• Knowledge of Enterprise Resource Planning Knowledge on Research and Projects Record Keeping
• Report writing Marketing skills Public Relations
• Basic Accounting skills Human Resource Policies Computer Literacy Budgeting
• Master’s Degree on a relevant field from a recognized institution.
• Eight (8) years of relevant work experience