Branch Manager at Letshego Kenya Limited

Job Summary

To be responsible for overseeing the smooth day-to-day operations at the branch, ensuring quality operations related to sales, approval, disbursement and collection of loans

Job Details

Critical Deliverables /Core Accountabilities and Responsibilities

• Formulates and aligns the branch business strategy to the Country's strategic plan.
• Responsible and accountable for the day-to-day running of all branch operations, including managing operational risk and credit risk.
• Ensures all internal policies, standards and procedures are adhered to by all branch staff.
• Ensures the achievement of the Country's budgets, portfolio targets and strategic plans
• Recommend developing operational policies, procedures, and products and services according to market requirements; stay up to date on relevant market developments and trends.
• Ensure world class customer service.
• Prepares and submits monthly pay-outs reports to Head Office for budgeting monitoring.
• Maintain a positive relationship with relevant stakeholders.
• Strong Analytical Skills
• Proven Experience in consumer/Deduction at Source solutions
• Strong Negotiator with demonstrated ability to close deals
• Ability to Establish and implement systems for ensuring timely and efficient follow-up
• Understanding of the market and demonstrated ability to convert the knowledge into business.
• Fostering Clients Relationship -Apply best-supported methods for establishing rapport with specific clients 
• Business acumen-Leverage own organization’s core values, goals and objectives in the creation of solutions
• People Management- Creates a positive environment that fosters acceptance and tolerance, and in which all employees work hard, contribute ideas and feel free to ask for help

Requirements

Education

• Degree in Business Management or related field

Experience 

• At least 5 years working experience in a financial Institution at managerial level

Knowledge

• Understanding of operations policies and procedures.
• Customer Service Management

Skills

• Open minded person with solid management and team working skill set
• Good organizational, leadership, supervisory and negotiation skills
• Demonstrated integrity and ethical standards
• Experience monitoring marketplace to identify business opportunities
• Effective listening, communication (verbal and written)
• Sound business sense, entrepreneurial thinking, and multi-functional understanding.