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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
Job Purpose
Ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.
Ensure that cross-selling opportunities are actioned and customers are migrated to more appropriate and cost-effective channels.
Pro-actively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Customer service
Legislative compliance
Risk management
Sales management
Preferred Qualification and Experience
Relevant University degree
Knowledge/Technical Skills/Expertise
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