Branch Manager at Mwananchi Credit Ltd

Job Summary

The Branch Manager bears the responsibility of the branch, its employees, reputation and portfolio. Provides leadership to the day-to-day operations of the branch, achievement of branch targets, while maintaining focus on the company’s strategic goals, and maintains a healthy relationship with staff, clients, government bodies and market leaders.

Responsibilities

• Identify and implement action plans and regularly track and review Branch performance to ensure the achievement of the set targets for the branch. 
• Responsible for preparation and submission of daily, weekly and monthly reports to the senior management.
• Promote high level customer service culture in the branch for potential acquisitions.
• Achieve set sales & Collections targets. 
• Stimulate branch growth through marketing of Mwananchi Credit Limited products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.
• In charge of repeat business in the branch. 
• Maintain high quality portfolio by ensuring on timely payments of loans and being zero tolerant to arrears.
• Conduct customer visits and ensure recoveries where necessary

Qualifications

The incumbent must be Holder of Bachelor’s Degree in Business Management or equivalent from a recognized university.

• Minimum of 5 years Branch Management experience in a Financial institution.
• Computer literacy and proficiency.
• Strong interpersonal, management and demonstrable leadership skills
• Excellent communication skills with people at all levels and backgrounds
• Demonstrated ability to build cohesive teams to achieve goals through teamwork
• Customer service orientation and commercial awareness
• Utmost professional integrity

Deadline: July 31, 2024