Branch Manager - Nairobi at Progressive Credit

Duties & Responsibilities

• Drive branch growth and profitability by developing and executing business development, sales, and market penetration strategies that support the achievement of organizational objectives.
• Provide leadership and oversight of branch operations, ensuring efficient service delivery, operational excellence, compliance with company policies, and adherence to regulatory requirements.
• Maintain a high-quality loan portfolio through prudent credit appraisal, effective risk management practices, and proactive management of delinquent and non-performing accounts.
• Champion exceptional customer experience by fostering strong customer relationships, resolving customer concerns promptly, and continuously improving service standards.
• Lead, develop, and motivate branch staff through coaching, performance management, talent development, and effective human resource administration to build a high-performing team.
• Foster a culture of teamwork, accountability, and compliance while promoting the organization's mission, values, and strategic objectives.

Requirements & Qualification

• Diploma/Degree in sales and marketing or any Business-related course
• A practical working experience in a Micro Finance Institution.
• At least 4 years of experience in a similar position.
• Good communication and high level of integrity.