Branch Manager – Nanyuki at Summit Recruitment and Search

Responsibilities:

• Provide leadership and direction to the branch team, including Tellers, to ensure smooth operation of currency transactions and adherence to company policies and procedures.
• Oversee the day-to-day operations of the branch, including cash management, customer service, and compliance with regulatory requirements.
• Monitor branch performance and implement strategies to achieve sales targets, profitability goals, and customer satisfaction objectives.
• Conduct regular audits and reviews of branch operations to identify areas for improvement and implement corrective actions as needed.
• Train and develop branch staff, including Tellers, to ensure they have the necessary skills and knowledge to perform their roles effectively.
• Foster a positive work environment and promote teamwork, collaboration, and professionalism among branch staff.
• Build and maintain strong relationships with customers, addressing their inquiries and concerns promptly and effectively.
• Ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations and oversee the reporting of suspicious transactions to relevant authorities.
• Prepare and submit regular reports on branch performance, including financial results, customer feedback, and operational metrics, to senior management.

Requirements:

• Must have proven experience in a managerial role within the financial services industry, preferably in a forex or banking environment.
• Must have Strong leadership and management skills, with the ability to motivate and inspire a team to achieve performance targets.
• Excellent understanding of currency exchange operations, cash management practices, and regulatory requirements.
• Exceptional customer service skills, with a track record of building and maintaining relationships with customers.
• Knowledge of KYC and AML regulations, and experience ensuring compliance within a financial services environment.
• Strong analytical and problem-solving abilities, with the ability to identify issues and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to interact professionally with staff, customers, and senior management.

Deadline for applications: 13/06/2024