Branch Manager at Priority Activator Consulting

About Our Client:

• Our client, a leading supermarket, is seeking to hire a Branch Manager. The ideal candidate will oversee daily operations, ensuring efficient store performance, inventory management, and customer satisfaction, while also managing staff, handling budgeting, and implementing sales strategies to achieve financial targets.

Job Purpose:

• The Branch Manager is accountable for their branch, leading and inspiring the branch team to achieve the business
• plan for the branch. To ensure full and consistent compliance to all company policies and procedures.
• To review and analyze the store’s performance, developing plans in conjunction with the Store Management Team and Regional Support Team and in consultation with the Regional Manager, to achieve the store’s business plan,
• identifying and rectifying issues as quickly and effectively as possible.
• To achieve the store business plan by delivering a “Green” store performance pack.
• To champion team and individual development in the store, ensuring cultural opportunity for all.

Key Responsibilities:

People Management:

• Ensure that store management receives a quarterly and end-of-year performance review based on their performance against their Job Description/ objectives and KPIs. (As outlined in their respective Performance Packs)
• Based on the lead performance review, develop action plans to address any issues with clear next steps, timelines, and review periods.
• Ensure that the store’s staff absence is monitored, managed, and minimized to ensure maximum productivity.
• Ensuring that the store team receives timely communication, is informed, and engages with an approachable culture of “ask not to tell”.
• Ensure that the store’s management and staffing levels are right for the level of trade.
• Ensure that all store staff is aware of the development opportunities in the company and there is an active development group in the store.

Customers:

• Ensure there is a service culture within the store and a Mystery Shopper Action Plan is in place addressing any issues highlighted in the last audit.
• Ensure the store has its full range of products on sale by implementing and maintaining the store planograms.
• Ensure the store is maximizing promotional availability and sales by the full and consistent execution of the store promotion plan.
• Ensure all store customers can complete their full shop in one trip by maximizing on-shelf availability.
• Ensure that all personal service areas are properly staffed to meet the trading conditions and agreed service levels.

Operations:

• Ensure all operational processes are being properly carried out in the store in line with the Store Operations Manual.
• The store has a Hygiene management action plan in place to address issues noted in the last audit.
• A Store Walk takes place every morning and a follow-up every afternoon, identifying and resolving issues.
• The fresh food quality in the store is to the company’s standard by carrying out the “grading” process and the waste management processes are being implemented in the bakery, Deli, Fish, and meat counters.
• Check that the store maintains price integrity across the store by implementing the full price integrity process.
• Ensure all machines and equipment are inspected for faults or defects and are serviceable and maintained by the agreed maintenance schedule.
• That all store Log Books are properly completed and reviewed weekly and that action plans are developed and reviewed to address issues identified.

Financial:

• Maximize sales and achieve the store’s sales budget
• Achieve the store's promotional sales targets.
• Control the store’s cost lines as a percent of sales and total cash to budget
• Control payroll as a percent of sales and total cash.
• Achieve or exceed store’s the budgeted profit.
• Control Shrinkage to the store’s budget

Key Performance Indicators

• Employee Engagement
• Performance Review Completion %
• Staff Productivity Index
• Mystery Shopper Score
• Planogram Health Check
• Recognition Of Standards
• Hygiene Audit Score
• Store Sales v Budget
• Promotion Sales % to Total Sales
• Cost % Sales
• Payroll % to Sales
• Profit % to Sales and Cash
• Stock Cover

Requirements:

• Degree in Business Management or Related
• 2 years of experience as a Brach Stock Controller or Section Lead or 1 year in a similar position at a branch of similar size

Skills:

• Inventory Management
• Customer service
• People Management
• Financial Management
• Computer literacy
• Data Analysis
• Budget Management
• People management