Branch Managers at Tavevo Water and Sewerage Company Limited

Ref: TVO/06/2023/017

DUTIES AND RESPONSIBILITIES

• Manage the branch administrative duties, provide effective leadership and managerial support to employees to foster a cohesive and motivated team.
• Coordinate customer care, public relations, commercial, technical, and administrative activities.
• Manage and ensure timely maintenance of water supply, and waste water systems at the branch level to avoid interruption in water distribution.
• Coordinate and facilitate repair, rehabilitation of water and waste water systems and facilitate minor pipeline extensions.
• Ensure and keep track of water production, water distribution and system pipeline pressures at critical points as well as ensure adequate and equitable water distribution through customer connections as well prompt distribution through water bowsers.
• Ensure good water quality standards are sustained.
• Ensure prompt and accurate billing to customers, continuous, effective, and efficient debt collection operations.
• Ensure prompt connection and disconnection of water meters as per approved schedule, effective, efficient, and diligent process in new customer connection.
• Coordinate prompt collection, escalation resolution of customers ncomplaints.
• Ensure timely requisition of pipes, fittings, and other materials as well as meeting targets set by water services regulatory board (WASREB) are achieved as well as compliance the company’s service charter.
• In liaison with the human resource manager support and appraise staff on job performance and recommend staff for training.
• Implement unit strategic plans in line with company’s strategy and develop units’ annual income and expenditure budgets.
• Ensure, operationalize, and observe approved occupational safety and healthy rules and guidelines reporting any breach to head of human resource department through human resource officer.
• Collect reports, compile, prepare and submit ad-hoc and or monthly, quarterly, and annual reports submit to your supervisor for management decision.

Personal Specifications

• Be a holder of Diploma in Business Management, Business Administration, Social Sciences or its equivalent from a recognized institution.
• A Bachelor’s Degree in Business Management, Business Administration, Social Sciences or its equivalent from a recognized institution will be an added advantage.
• Membership to a professional body will be an added advantage.
• At least Three (3) years of relevant work experience
• Proficiency in Computer skills