Branch Teller at Mukuru

Duties and Responsibilities (Include but are not limited to):

Transaction Processing

• Perform KYC checks on all transactions (sending and receiving).
• Verify authenticity of currency received for outbound transactions.
• Count and recount cash for accuracy before disbursement.
• Cancel outbound orders not meeting KYC requirements.
• Monitor transaction limits according to central bank regulations.

Customer Service

• Assist customers with completing forms and understanding services.
• Market Mukuru products and services to customers.

Compliance and Security

• Report suspicious transactions to the AML Reporting Officer.
• Assist customers in completing Enhanced Due Diligence (EDD) forms for suspicious transactions.
• Safeguard cash in the safe, including personal PIN and password management.
• Securely store devices overnight.
• Conduct daily security inspection of booth premises.
• Maintain visitor logbook and verify identification.
• Complete all required compliance training.

Operations and House-Keeping

• Perform daily cash-ups and reconciliation
• Central Bank of Kenya reporting
• Maintain a clean and organized workspace
• Daily inspection within the premises for security before trade starts.
• Ensuring that visitor’s logbook is signed and take note of IDs

Key Requirements

• Diploma/bachelor’s in business management, finance, accounting or equivalent
• 1 year experience in the financial Sector
• Knowledge of foreign currencies
• Knowledge of FICA regulations
• Knowledge of Cash Stops App system

Additional Skills:

• Numeracy skills
• Interpersonal skills
• Organisational skills
• High level of professionalism
• Open to feedback
• Administrative skills.