Brand Operations Manager at People FOCO

ROLE PURPOSE

Our client a leading retail fast food organization is seeking to engage the services of a  Brand Operations Manager who shall be responsible for managing the daily affairs of the specific brand stores in such a manner that daily turnovers, and budgeted gross profits are attained through the consistent upholding of set operation standards whilst enhancing fulfillment of total customer satisfaction.

RESPONSIBILITIES

Team Leadership

• Create a balance between motivating and Reprimanding the direct reports Instill discipline
• Enforce coaching and mentoring
• Ensure consistent and strict adherence to standard operating procedures and brand standards
• Effective communication with the General Manager, Shop Managers as well as support team from the head office
• Oversee the operation f specific brand stores to ensure the achievement of maximum sales and profit through a motivated, high performing and skilled team

Customer Service

• Ensure provision of satisfactory customer service and value for money
• Give frequent feedback to General Manager in relation to customer complaints, and their perceptions in regards to the business
• Ensure customer complaints are solved promptly and accurately
• Ensure customers are handled in a friendly, courteous, and professional manner
• Ensure customers are happy, informed, and satisfied at all times

Marketing (In close liaison with the marketing department)

• In conjunction with the marketing department, analyze all promotions or new products highlighting problem areas and recommending appropriate actions to rectify the situation.
• To be constantly aware of competitors’ activities and changing market trends
• To organize and coordinate any special functions designed to improve the relationship between the company, its customers and suppliers
• To work with shop managers and ensure that every store in the group grows year on year in customer count as well as turnover

Compliance

• Ensure product quality meets the standards for hygiene, safety, and sanitation
• Upholds commitment to all safety and sanitation practices
• Evaluate health and safety practices against standards
• Manages standards and commitment to quality by emphasizing the need to deliver quality products and service
• Ensure all equipment is maintained and operating according to set operational standards

Financial Management

• Ensure all stores are operating according to set targets and budgets in terms of:- profitability, labor cost advantage, turnover, gross profit, overheads, cost of sales, wastage, and food costs.
• Analyze business performance numerically to show business performance by periods, budgets, and history.
• Ensure the shops attain financial growth year on year, month on month with increased customer numbers while paying close attention to average spending.
• Critically analyze the profit and loss statements for individual shops within the designated regions and give recommendations accordingly.
• Ensure on a regular basis that checks are done to ascertain that banking procedures are followed to the latter. Also, check on complex float and cash till float during shop visits.
• Ensure the daily report summaries in all shops are clean and signed by both the accountant and shop manager. The stock variances must be accounted for

QUALIFICATIONS

• University degree from a recognized institution
• Operational senior management experience managing approximately 8 stores
• Excellent negotiation skills
• Strong organizational & analytical skills
• Excellent Verbal and written communication skills
• Computer proficient
• Ability to interact at all levels