BSS Engineer at Safaricom Kenya

Key Responsibilities:

• Share commercial & technical insights at cluster level.
• Deliver cluster level network NPS, CA target, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
• Manage and coordinate physical optimization of 2G/3G/4g/5G infrastructure.
• Ensure soft Parameter testing & alignment, feature test & deployment, neighbor management and best practice documentation.
• Analyze statistical KPI trends, DT analysis and carry out remedial actions to resolve emerging quality issues.
• Trigger replan of 2G/3G/4G/5G technologies in accordance with the agreed capacity, quality and coverage indicators.
• Continuous Monitoring of cluster level statistical and Benchmark drive test KPI’s and Trigger corrective optimization plans and manage implementation to completion.
• Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites. Maintain standards 4G/3G/2G parameter rules on all radio database parameters;
• Manage Network NPS within cluster by customer complaints prioritization solution provision.
• Identify existing or potential E2E bottlenecks in the mobile network and resolve or escalate to stakeholder for resolution.
• Generate potential site nominals within cluster in collaboration with commercial teams.
• Automate routine tasks.

Qualifications

• University Degree  in  Electrical and Electronics Engineering with a bias in Telecomm.
• Undergraduate degree in either Electrical, Telecommunications Engineering or equivalent from a reputable institution;
• 1 year telecommunications experience in GSM related field;
• 1 year valid Driving License.