Area Service Manager at Buhler Group

Tasks

• Proactively plan the customer journey enabling new business development from all working with relevant teams
• Promote sale of spare parts, plant/machine retrofits and value-added services (traditional and digital) to existing Buhler customers and potential new customers
• Actively identify other possible business opportunities to help boost the business working with internal and/or external sales teams
• Build and maintain collaborative relationships with customers and customers’ employees
• Lead and develop strong service team
• Ensures the required marketing intelligence in the assigned areas (market potential, competitor activities, customer trends, etc.), and report feedback to the supervisors, as well as to the relevant roles in the competence centers
• Identify and resolve client concerns, either in first person, as well as delegating and sponsoring the best colleagues for the demanded purpose
• Promote widely digital services as daily part of the Customer Service portfolio and activities

Required Qualifications

• Bachelor’s degree in Engineering
• Minimum 4 years of experience in the customer service function
• Experience in business development for sales and service for industrial goods

Preferred Qualifications

• Ability to understand the customers’ business, pain points and needs, thereby translating into solutions through value added service offerings
• Strong sense of ownership and result oriented
• Excellent analytical and problem solving capabilities
• Ability to work in a multi-cultural and diverse environment
• Good team player in a global matrix organization
• Willingness to travel

Benefits

• International & successful company with sustainable prospects for the future
• Wide technically & modern environment with interesting challenges
• Professional environment with an open communication culture
• Exciting Training and Development opportunities
• Great & dynamic work environment