Business Analyst at Diageo

Purpose of Role

• This role works hand in hand with the Regional Heads of D&T to ensure overall end to end D&T capabilities within their markets bringing maximum value for Diageo. The role of Business Analyst is naturally flexible to bridge across multiple areas of D&T scope depending on priorities agreed with the market. A solid understanding of the business processes and expectations as well as existing system usage opens up opportunities for technology-enabled innovation and working collaboratively to deliver on commitments.
• He/She will provide the insight to define and measure “As Is” business capability maturity, understand the gaps to close and define the required “To Be” model to deliver against Diageo strategic goals.  They will inspire, engage, and collaborate with subject matter experts across Diageo to define the process, data, people and tech to deliver strategic business outcomes.
• As an important member of the regional D&T team, they will work closely with the wider regional teams as well as Value Streams as needed.

Market Complexity

• D&T delivers products to all Diageo markets and functions. This role will oversee multiple markets in Africa and will be part of global working groups partnering in conjunction with the regional Heads of D&T to ensure that D&T delivers end to end across the spectrum of capabilities. This often includes a portfolio of complex geographic/ functional/ process/ system footprint.

Financial Complexity

• The market business analyst will, depending on the market scale typically have involvement in projects and regional capability analysis on systems and resource investment in multiple millions.

Role Responsibilities

• Working closely with the wider D&T team to ensure optimal executional delivery of D&T in Africa. The role requires a breadth of expertise both in analysis and partnering to ensure proficient accountability and ensure high quality delivery of D&T for the market.

Market Business Analysis:

• Capturing 'As Is' business capability maturity and Process to at least Level 4
• Define, align & publish 'To Be' business capability maturity to deliver Diageo strategic objectives – including target process flows
• Anticipating & identifying future opportunities and providing external perspectives, provocation.
• Support application rationalization roadmap
• Support development of robust business case to facilitate effective and transparent strategic prioritization of D&T investment
• Support identification of high-level impact of change from development/transformation of identified business capabilities

Business engagement and value realization:

• Build credible relationships with stakeholders and SME’s within market enabling you to truly understand and represent the market within D&T.
• Collaborate with market(s) to identify technology solutions that align with their strategic priorities and drive operational efficiency.
• Conscious of and works towards value optimization of D&T for their market, considering new technology investments, adoption and usage of key systems as well as service excellence.

Strategy and execution:

• Participate and perform analysis in strategic planning sessions to provide technology insights and recommendations.
• Work closely with business units to gather requirements and translate them into actionable technology initiatives.
• Collaborate with the solution teams in respective value streams to successfully deliver the technology roadmap as per commitments.

Benefits Realization and Adoption:

• Support business units during the transition to new technology solutions, ensuring organizational impact is understood and prepared for.
• Support change management efforts to facilitate smooth technology adoption within the region.
• Monitor and measure the effectiveness of technology implementations and make recommendations for improvement.
• Monitor adoption of solutions and define interventions where needed

Service operations and employee experience:

• Have an awareness of operational tech landscape; staying aware of service and maintenance activities and supporting as needed.
• Finds opportunities for continuous improvement and efficiencies in ways of working
• Work as part of Regional Team on overall Regional Performance Management reporting.

Experience / skills required

• At least 3 years of responsibilities in IT or an IT focused business area
• Experience in identifying and assessing business capability maturity required to deliver strategic outcomes
• Demonstrated ability to build and maintain good business relationships
• Demonstrated ability to effectively engage cross-functional teams
• Bachelor's degree or equivalent experience in a relevant field
• Training or knowledge of supported business domain areas
• A strong track record of working within large matrixed organizations
• Has a passion for continuous improvement
• Has the foresight to see potential issues, performance challenges and risks, and has the necessary skills to influence and negotiate with the right people to maintain performance
• Is comfortable (and resilient) working in a fluid, fast-changing environments under pressure with high levels of ambiguity
• An understanding of both the current business’s industry and emerging business, consumer and technology trends
• Ability to travel within the region as required