Business Analyst at Safaricom Kenya

Brief Description 

Reporting to the Delivery Manager, the position holder will be responsible for bridging the gap between business requirements and technical solutions. They will collaborate with cross-functional teams to gather and document business requirements, analyze data, and contribute to the successful delivery of IT projects.

RESPONSIBILITIES

Key Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Define Business requirements analysis and Process flows.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Help design, document, and maintain system processes.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. 
• Proven experience as an IT Business Analyst in the IT industry.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
• Proficiency in business analysis tools and methodologies.
• Knowledge of software development lifecycle (SDLC) processes.
• Familiarity with project management principles and tools.
• Certification in Business Analysis (e.g., CBAP, CCBA) is a plus
• Experience with Agile or Scrum methodologies is a plus