Business Compliance & Portfolio Quality Manager at I&M Bank

Job Purpose:

• This role is responsible for leading the management of MSE financial risk in line with I&M compliance and ascribed in the Risk Management Framework of the Bank. 
• This role will be responsible for ensuring the applications are to the expected standard and are documentary compliant. Early arrears management and immediate engagement of the borrowing accounts be regularized/repaid in time to curb provisions at ‘watch category’ and above and maintain a healthy book within the segment risk limits.
• Portfolio management will be managed through a team that is hands-on under the Compliance & Portfolio Quality Manager supporting all the branches in processing the MSE credit facilities.
• Ensure thoroughness in presenting the customers’ requests and Arrest Obvious Risk issue that leads would lead to Credit loss.

Key Responsibilities:

• Development of tools and frameworks- lead team in developing tools to measure, analyze risk, early warning signs monitoring, stress testing and industry analysis.
• Client management techniques- Sustain relationships with high-value/enterprise clients to keep arrears between 15 to 30 days by maintaining regular communication. Active engagement through RMs of first 20 Assets/liabilities customers for business growth per region.
• Portfolio deterioration reduction – Avoid portfolio deterioration by preventing movement in the above 30 and 60-day categories aggressively. Develop corrective criteria of equipping MSE branch team with most defaulted applications to sharpen their appraisal assessment skills.
• Regular training on the importance of capturing as many details as necessary during Call visits and occasionally visiting key customers with the business team. Also, Key MSE accounts representing a high risk of deterioration.
• Develop a checklist of things to check on a customer’s file. Train on compliance skills to arrest falsified documentation, details & misrepresented business appraisal.
• Vet diligently with measured TAT all MSE appraisals above Kes.1M before Credit analyst review.
• Business Growth mindset -Carry Portfolio Quality & Sustained Growth responsibility.
• Loan management from end to end to ensure timely repayments. Actively utilize the CTO analysis for newly disbursed MSE Loans to ensure consistent banking.
• Build loyalty through measured relationship with borrowing customers- Virtually/physically. For MSE borrowers above the Kes.5M unsecured threshold, assist in relationship management through the MSE-RMs.
• Drive strategic alignment and execution - Formulate the unit's strategy in close collaboration with the segment head and translate it into actionable plans. Monitor progress through regular follow-ups to ensure successful implementation.
• Leadership- Provide leadership and motivation of the PQM team and ensure all branches are well supported in the growth of MSE business.
• Coaching & Mentorship- Support the team members in the achievement of the set targets.
• Evaluation of segment’s activity- Review monthly analysis of the activities and ensure remedial plans are implemented and update reports shared.
• Timely reporting & Updates on the unit’s performance and support to the branches.
• Delinquency committees- Representing the segment in the sensitive accounts committee and committee for delinquent accounts.
• Coordination with recoveries- Liaising with recoveries department for handover of accounts for enhanced recovery in line with the bank credit policy.  

Academic Qualifications:

• University Degree preferably in a Business-related field such as Economics, Finance or Accounting from a recognized institution by the Commission for University Education.

Professional Qualifications / Membership to professional bodies/ Publication:

• Banking professional qualification, Accounting Qualification or equivalent.

Work Experience Required:

• Minimum of 8 years’ experience in banking with a good understanding of bank policies, procedures, credit appraisal and external regulations.
• Demonstrates expertise and in-depth knowledge in Banking Operations, Risk, Controls. and Credit appraisal presentation.
• Good understanding of Central Bank Prudential guidelines, Basel Rules, Banking Act, IFRS and other relevant statutes in Banking.
• Demonstrate knowledge and understanding of the present banking and financial services operational landscape, trends, practices, relevant regulatory and governance guidelines, as well as applicable laws.
• Clear understanding of the importance of strict adherence to the set policies and procedures in generating quality credit appraisals.

Competencies:

• Ability to establish effective rapport with debtors, responsible relatives and other parties to obtain information and elicit cooperation.
• Ability to independently evaluate information and initiate action within prescribed guidelines.
• Ability to establish and maintain accurate records and files.
• Ability to understand, apply and explain pertinent laws and procedures concerning collections.
• Ability to communicate effectively in oral and written form.
• Strong computing skills.
• Ability to negotiate agreements and settlements within established guidelines.
• Ability to gather and present information in legal proceedings to procure legal judgments.