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  • Posted: Jun 9, 2023
    Deadline: Jun 16, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
    Read more about this company


    Business Data Analyst - Digital Lending

    Key Responsibilities:

    • Monitor and analyze the various customer segments with and advise the business on areas of improvement.
    • Conduct market research and come up with new products.
    • Test and engineering product process flows.
    • Support the Business in enhancing the customer experience through research, surveys and doing analysis to find out the customers’ needs.
    • Facilitate the bank in minimizing the risks in the channel driven lending business.
    • Provide intermediation between the IT Support and the various customer service points.
    • Ensure proper reporting, documentation and review to determine that lending to the respective segments is within acceptable risk.
    • Ensure all staff are up to date with product knowledge, product use, and related product application and enlightened with the business changes and dynamics.
    • Prepare performance and business trends reports.
    • Conduct digital lending product Performance and trends and give insights on the industry and future direction of the industry.
    • Champion growth of digital lending products by identifying differentiated customer outreach approach.
    • Deal with customers’ queries concerning digital lending products and advising the business on how to improve service delivery to our clients.
    • Support branches in all areas pertaining digital lending.

    Minimum requirements:

    • Bachelors' degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration,
    • At least 4 years of  relevant experience.
    • Proficiency and Practical experience in data analytics and use of relevant MIS, BI & MS Office applications and statistical computer languages e.g. SQL, R, Python.

    Method of Application

    Interested and qualified? Go to I&M Bank on to apply

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