Business Data Analyst - Digital Lending at I&M Bank

Key Responsibilities:

• Monitor and analyze the various customer segments with and advise the business on areas of improvement.
• Conduct market research and come up with new products.
• Test and engineering product process flows.
• Support the Business in enhancing the customer experience through research, surveys and doing analysis to find out the customers’ needs.
• Facilitate the bank in minimizing the risks in the channel driven lending business.
• Provide intermediation between the IT Support and the various customer service points.
• Ensure proper reporting, documentation and review to determine that lending to the respective segments is within acceptable risk.
• Ensure all staff are up to date with product knowledge, product use, and related product application and enlightened with the business changes and dynamics.
• Prepare performance and business trends reports.
• Conduct digital lending product Performance and trends and give insights on the industry and future direction of the industry.
• Champion growth of digital lending products by identifying differentiated customer outreach approach.
• Deal with customers’ queries concerning digital lending products and advising the business on how to improve service delivery to our clients.
• Support branches in all areas pertaining digital lending.

Minimum requirements:

• Bachelors' degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration,
• At least 4 years of  relevant experience.
• Proficiency and Practical experience in data analytics and use of relevant MIS, BI & MS Office applications and statistical computer languages e.g. SQL, R, Python.