Business Development Assistant at Teleperformance Kenya

Job Purpose

• The Business Development team is responsible for designing customized solutions for our clients. We understand the unique business models and current and future needs of our clients and design solutions in close cooperation with them, and then subsequently guide in implementing the solutions. We achieve this by truly understanding our customer, applying industry best practices, and working together closely with other Teleperformance departments and regions.
• The Business Development Assistant is part of this team and will support the Senior Manager Business Development on the expansion and maintenance of the TP UKISSA region and global sales pipeline. This includes the identification and pursuit of sales opportunities, the promotion of Teleperformance and its services, the formation and maintenance of business relationships with representatives of current and potential client companies and the active management of the proposal process. For the latter, the Business Development Assistant will work with the sales staff, business design team, account management, procurement, finance and other support functions as appropriate in developing solutions and proposal responses for new business.
• The Business Development Assistant will work on external or internal projects as assigned, and be the liaison on transitioning new business from the sales cycle into the operational environment. In all of his/her business dealings, the Business Development Assistant will demonstrate a solid knowledge of the services and solutions provided by Teleperformance as well as be familiar and aware of emerging trends in applicable industries and markets, and apply this knowledge in creating innovative solutions for our clients and their customers.

Responsibilities 

• Gain an understanding of the solutions implemented at existing Teleperformance locations 
• Identify and support solution designs required for the pursuit of new business and continuous improvement activity. 
• Participate/assist in the startup and on-going support of new operations. 
• Responsible for coordinating the RFP process, including managing multiple regions, different stakeholders and objectives 
• Transfer business procedures into financial business models and communicate requirements to external and internal contributors 
• Support in pricing calculations and contract reviews 
• Be familiar with industry best practice 
• Participate in projects as required 
• Partner in the identification of opportunities for new solutions and expansion into new industries

Requirements

• Bachelor degree in business or related field
• Project Management skills 
• Demonstrate ability to work as part of high demand, high expectation, dynamic team 
• Creative problem-solving, analytic and decision-making skills with minimal supervision
• Demonstrate ability to work effectively through change 
• Excellent communication and presentation skills (verbal and written) 
• Experience working directly with customers 
• Advance technical/computer skills with the ability to use several programs simultaneously Strong work ethic with a professional, positive attitude 
• Ability to prioritize workload and thrive in a fast-paced environment 
• An innovative, goal oriented and results driven approach 
• High degree of intercultural affinity because we are a global company
• Ability to create good and strong work ties cross departmentally
• Committed to quality, customer service, equal opportunities and diversity, best practice and best value