Business Development & Customer Success Executive (Schools Market) at ElimuTab

Key Responsibilities

• School Business Development: Identify, prospect, and secure new school clients through structured outreach and outbound calls, managing the full sales cycle from lead generation to deal closure.
• School Onboarding & Training: Conduct onboarding and training sessions for school administrators and staff to ensure effective adoption and usage of products and services.
• School Relationship Management & Retention: Maintain strong relationships with partner schools, monitor their performance, address concerns, and provide solutions to ensure satisfaction, retention, and account growth.
• School Performance Monitoring & Support (Customer Success): Track school usage, engagement, and performance metrics, proactively following up to resolve issues, improve outcomes, and ensure schools meet expected targets.
• Upselling & Account Growth: Identify opportunities to expand services or products within partner schools, driving renewals, repeat business, and upselling while balancing new school acquisition responsibilities.
• Reporting & Follow-Up: Maintain accurate records of school interactions, account performance, sales activity, and training outcomes, and provide timely reports to leadership.

Mandatory Requirements (All Must Be Met)

• Degree or Diploma in Sales, Marketing, Business Administration, or related field
• Minimum 2–3 years proven experience in business development, sales, or customer success
• Experience in outbound sales calls, client onboarding, and training
• Proven track record of meeting sales or account management targets
• Strong communication, presentation, and negotiation skills
• Ability to manage school accounts, follow up on performance, and maintain accurate reports
• Professional approach, discipline, and ability to work under targets and deadlines