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CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
About the Role
Reporting to the Business Development Manager, the role holder will generate revenue for CIC General Insurance Limited to achieve corporate annual budgets through the development of assigned markets and channels as a source of profitable business for the company through development of strong relationships and partnerships through identifying, recruiting, onboarding, and activating new insurance intermediaries to expand CIC’s distribution network, increase intermediary driven business, and drive sustainable growth in Gross Written Premium.
Key Responsibilities:
Portfolio Optimization:
- Ensure a balanced portfolio mix targeting Motor, Medical, and Non-Motor business to mitigate risk and maximize profitability.
Recruitment of intermediaries:
- Identify, engage, and support new intermediaries for CIC through targeted relationship management strategies to boost productivity and foster sustainable partnerships.
Training and induction of intermediaries:
- Plan and execute training programs and consumer education initiatives to enhance product knowledge, market awareness, and channel performance.
Profitable Business Acquisition:
- Drive the acquisition and retention of profitable business, ensuring sustainable growth through both new business and renewals.
Customer Experience Excellence:
- Champion service excellence and ensure consistent delivery of an excellent customer experience across all touchpoints.
Sales Force Capacity Building:
- Build capacity among intermediaries and the internal sales force through training, development, and knowledge-sharing initiatives.
Premium Collection Efficiency:
- Ensure timely and efficient collection of premiums from the intermediaries and clients
Client Query Resolution:
- Liaise with internal support functions to promptly address client enquiries and resolve complaints in line with service standards.
Market Intelligence Reporting:
- Gather and analyze market intelligence to inform product development, sales strategies, and customer engagement efforts.
Quotation and Service Turnaround:
- Ensure prompt preparation and delivery of quotations and services to clients, brokers, and independent agents, supporting a responsive sales function.
Generic Duties:
- Participate in planning and budgeting for the department
- Participate in various departmental meetings
- Any other duty as may be given by the line manager
AUDIT, AND RISK MANAGEMENT
- Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
- Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
- Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in a related field.
- A diploma in Insurance is desirable
- Minimum of 2 (two) years of relevant experience.
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