Business Development Officer, Bancassurance at Credit Bank

The role holder will be responsible for driving the implementation of the bancassurance sales strategy, grow revenue, and ensure high customer satisfaction and retention through effective relationship management, cross-selling, and operational excellence.

Duties and Responsibilities

• Identify and exploit cross-selling opportunities to increase Bancassurance revenue.
• Build and maintain strong customer relationships to ensure renewals and referrals.
• Onboard non-bank clients and ensure financed clients’ assets are insured.
• Collaborate with branches and credit teams to expand insurance product distribution.
• Maintain at least 85% policy renewal retention and grow a clean IPF book.
• Track, analyze, and improve sales performance, conversion rates, and customer feedback.
• Ensure timely and accurate policy issuance, endorsements, and premium collection.
• Support reconciliation of premiums, IPF repayments, and commissions.
• Provide training and product awareness to branches to drive business growth.
• Monitor daily production, manage debtors, and execute other administrative duties as assigned.

Qualifications

• Bachelor’s degree in Marketing, Insurance, Economics or other business related disciplines.
• Progress towards Diploma in Insurance (ACII or AIIK) (at least 3 papers or equivalent).

Experience

• At least three (3) years’ experience in the insurance industry, with demonstrated success in insurance sales and business development.

Competencies

• Strong sales and relationship management skills
• Attention to detail and operational accuracy
• Analytical mindset for tracking performance and recommending improvements
• Ability to collaborate across departments and drive business growth
• Customer, market and competitor understanding
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of medical underwriting processes, procedures and concepts
• Negotiation skills
• Business management skills
• Excellent analytical skills