Business Governance and Operations Lead at Safaricom Kenya

Brief Description

• Reporting to the Head- Route to Customer, the position holder will be responsible for tracking business results, performing cost-benefit analyses and monitoring key OKRs.

Responsibilities

• Monitor financial data vis a vis performance and recommend solutions that will improve performance
• Manage data collection for updating operations metrics to achieve productivity targets, reduce cost per unit, and deliver excellent customer service
• Provide advisory support management on designing, implementing and enhancing business controls
• Facilitate the flow of information to the Regions on key actions that can be taken to uplift performance
• Provide business insights to address key issues in trade affect delivery of key OKRs
• Partner with cross-functional teams to improve proprietary tools and systems
• Identify areas of efficiency across all business procedures
• Monitor daily operations and address potential issues when they arise
• Coach, guide and lead the Business Governance and Operations team
• Ensure that the team delivers business expectations and that the team is fully motivated, engaged and energized

QUALIFICATIONS

•  Must have technical / professional qualifications:
• At least +6 years management experience providing business insights (Sales enviornment or fast-paced organization)
• Strong general and financial management & operations
• A proven track record in drawing on experience when making decisions and analyzing plans
• Proven ability to lead audits and implement Governance structures.
• Experience in the use of data analysis tools such as IDEA, ACL.
• Experience in managing business operations.
• People management, with the demonstrated ability to motivate and grow high performing teams.
• Financial and account reporting experience
• Excellent reporting, communication and stakeholder engagement skills
• Strong interpersonal skills and ability to communicate with all levels of management.
• Proven ability to self-start and effectively manage multiple assignments.