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Established in 2008, Equity Group Foundation (EGF) is a not-for-profit implementing foundation based in Nairobi, Kenya that champions the social and economic transformation of the people of Africa. Born out of Equity Bank commitment to servicing the poor as part of its core business model and through its long-standing corporate social responsibility initiati...
Job Purpose Statement
Champion CRM usage across the Group through training, constant performance monitoring and reporting of usage statistics. Coordinate relevant changes to the system to increase efficiency and automate workflows with the aim of enhancing Customer Experience.
Work collaboratively across the Group to recognize customer and user needs; and making data-driven recommendations with the aim of improving business processes,enhancing profitability and ensuring that systems improvement outcomes are in harmony with the Bank’s strategic goals.
Qualifications
Key Accountabilities(Duties and Responsibilities)
Academic:
Technical Competencies
Behavioural Competencies
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