Business Manager at MAL Consultancy

DUTIES & RESPONSIBILITIES

Duties and responsibilities will include but not be limited to;

Strategic Planning

• Develop and implement business strategies to achieve the company's goals and objectives.

Financial Management

• Oversee budgeting, financial reporting, and resource allocation to ensure financial health and compliance with financial regulations.

Operations Management

• Supervise daily operations, including production, supply chain, and logistics to improve efficiency and productivity.

Staff Management

• Hire, train, and evaluate employees; manage performance; and create a positive work environment.

Business Development and Marketing

• Develop and execute marketing strategies
• Oversee business acquisition and retention activities, and
• Analyze market trends to drive business growth.
• Continuously undertake research to identify unique customer segments and drive development of targeted technology based solutions at competitive pricing to meet the needs of these identified customer segments.

Customer Service

• Ensure high standards of customer service and maintain a register of customer satisfaction
• Address customer concerns and ensure proper resolution and adherence to set SLA’s
• Build strong relationships with customers through visits, interactions and collection and address of feedback.

Project Management

• Lead and manage projects from inception to completion, ensuring they are completed on time and within budget.

Compliance and Risk Management

• Ensure that the business adheres to legal and regulatory requirements and manage risks effectively.

Innovation and Improvement

• Identify areas for improvement and implement new processes or technologies to enhance business performance.

Reporting and Analysis

• Prepare and present reports on business performance, including financial statements and operational metrics, to business owners and any other stakeholders weekly monthly quarterly and as required.

Communication

• Facilitate effective communication within the team and with external partners and stakeholders, ensuring clear and consistent messaging.

Problem-Solving

• Address and resolve issues that arise in day-to-day operations, finding solutions to challenges that impact the business.

Financial Management

• Work closely with the partners to determine relevant budgets for daily operations of the legal function
• Actively track approved budgets and meet monthly budget targets as set by the Partners
• Ensuring billing narrations are detailed and appropriate with respect to client billing and invoicing
• Comply with all billing requirements and timelines.

Any other duties as assigned in alignment to the legal practice.

EDUCATION SKILLS & COMPETENCIES DESIRED

• Bachelor’s Degree in Business Administration, Management, Finance, Marketing, or a related field
• Master’s Degree in Business Administration or any other a related master's degree can be advantageous, especially for higher-level managerial roles. It offers advanced knowledge in strategic management, leadership, and specialized business areas
• At least eight (8) years’ experience leading business and country teams while supporting client needs and meetings laid down strategies
• Project Management Professional (PMP) is a good to have
• Ability to lead and inspire teams, manage conflicts, and foster a positive work environment
• Strategic thinker with the ability to develop long-term goals and strategies aligned with the company's vision and market trends
• Proficiency in budgeting, financial analysis, and managing financial resources
• Knowledge of optimizing processes, managing supply chains, and improving productivity
• Strong verbal and written communication skills for interacting with employees, clients, and stakeholders
• Ability to identify issues, analyze data, and develop effective solutions
• Skills in planning, executing, and monitoring projects to ensure they are completed on time and within budget
• Understanding of customer needs and the ability to deliver excellent service and maintain strong client relationships
• Competence in negotiating contracts, deals, and agreements effectively
• Flexibility to adjust strategies and operations in response to changing market conditions or internal dynamics.
• Familiarity with business software and tools, such as CRM systems, ERP systems, and data analysis tools.
• Ability to analyze data, generate insights, and make informed decisions based on quantitative and qualitative information
• Ability to take initiative and assume responsibility for monitoring the expeditious progress of transactions
• Experience translating KPIs to teams to get buy in and results
• Exceptional consultancy and negotiation skills and the ability to close deals either through new business development, cross or up selling
• Ability to communicate information, whether technical or non-technical to various groups and stakeholders in a clear and concise manner.