Business Manager at Safaricom Kenya

Detailed Description

Reporting to the Chief Financial Services Officer, the Business Manager will undertake the below;

• Advisor to the Chief on strategic initiatives, performance improvement of the organization, to assist in achieving business results. Lead the elements of strategic planning & implementation within the company by providing solutions to business issues & challenges.
• Develops and maintains effective working relationships with Safaricom   Board, and external partners.
• Provides ongoing support to the Chief on general Financial Services issues,   informing the Chief of system-wide matters needing attention so as to enable the Chief to focus on more strategic challenges and better optimize use of time.
• Researching, benchmarking, publishing accurate and factual information  for decision making as well as providing thought leadership on changes taking place within the industry.
• Plays a key role in providing insights and analytics on Business  performance.
• Supports the business in the strategic projects rollout and ensures tracking of progress, using information integrated from varied systems and sources.
• Responsible for leading & coordinating all administrative tasks within the   Chief’s office and ensures the efficient running of the Chief's office.
• Communicates and coordinates internal and external information from the Chief’s office to the Business Unit directors and partners.
• Prepares agenda, researches and document information for meetings involving issues and projects deemed necessary by the Chief; proactively ensures successful execution of above.

Key Responsibilities

Strategy Formulation & Execution

• Lead the strategic mapping process for the division.
• Articulate and implement the cluster strategy in alignment with the overall organizational goals leveraging strategic management models.
• Facilitate the roll-out of the Financial Services Strategy. Work with divisional leads  to ensure implementation of best practice.
• Champion the process improvement within the business to attain strategic objectives.
• Partners in delivery of strategic programs across divisions for turnarounds by tracking & monitoring the roll out.
• Monthly reporting on progress of implementation of agreed strategy action plans.

Projects Management

• Take leadership in strategic projects/initiatives in relating to overall company strategy.
• Oversee the formulation, implementation, and review of Safaricom Strategic projects.
• Oversee justifications and due diligence for all business acquisitions and key projects undertaken by the business.
• Lead the Integration of acquired businesses.

Risk and Governance

• Drive the overall cluster Governance and Gate process for all Products and Services.
• Monitor and track operational risk issues and track audit compliance for the cluster.

Business Intelligence & Thought Leadership

• Consistently monitoring operating environment activities of strategic interest and provide thought leadership on changes taking place in the industry.
• Research on new areas of business that Safaricom can gain strategic advantage over its competitors.
• Seek intelligence on competitor strategy from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards.

Costs Containment

• Review and advice the Chief on overall company cost management initiatives.
• Review the budget and forecasts in line with the company policy and manage the department’s Expenditure.

People Management

• Partner and oversee the team alongside the Chief.
• Work and manage in a matrix structure Coaching, mentoring, and delegating when need be.

 
QUALIFICATIONS

• A Bachelor’s degree or preferably an MBA.
• Have 5-8  years work experience in the Telecom/ICT space/Consulting/Financial Services; 3 of which must be in senior Management.
• Minimum 5 years leadership experience in a cross-functional or matrix organization.
• Proven experience in governance, risk management and change management in Financial Services/Fintech.
• Experience developing and implementing complex, multi-year strategic plans to meet business objectives.
• Ability to keep abreast with market changes, customer requirements, competitive environment to help in the development of new business opportunities.
• Strong experience in business analysis, solution development, project/program management, and project delivery.
• Ability to communicate effectively at all levels of the organization both internally and externally.
• Excellent verbal and written communication skills.