Vacancies at Safaricom Kenya

Detailed Description

• Reporting to the Chief Financial Services Officer, the Tribe Lead for the Payments Tribe in a Fintech Ecosystem, will drive a pivotal role in overseeing the strategic direction, planning, and execution of all payments-related initiatives within the organization. He/She will manage team of professionals and collaborate with cross-functional stakeholders to deliver innovative payment solutions that meet the needs of our customers and drive business growth.

Key Responsibilities

•  Strategic Leadership: Provide strategic guidance and leadership for the Payments Tribe, aligning the tribe's objectives with the overall business goals and vision of the organization. Develop and communicate a clear roadmap and vision for the tribe.
•  Team Management: Build and lead a high-performing team of professionals, including product managers, engineers, designers, and analysts. Foster a culture of collaboration, innovation, and continuous learning within the tribe.
•  Product Development: Oversee the end-to-end product development lifecycle for payment-related initiatives. Collaborate with product managers, designers, and engineers to define requirements, prioritize features, and ensure timely and high-quality delivery.
• Stakeholder Collaboration: Work closely with stakeholders from other tribes, such as the Risk, Compliance, and Technology tribes, to ensure effective collaboration and alignment of objectives. Collaborate with external partners, vendors, and industry stakeholders to explore new opportunities and enhance the payment ecosystem.
•  Customer Experience: Champion a customer-centric approach to payments, identifying opportunities to improve the user experience and drive customer satisfaction. Analyze customer feedback and market trends to inform the development of new payment features and capabilities.
•  Innovation and Market Trends: Stay up to date with the latest industry trends, emerging technologies, and regulatory developments related to payments. Identify innovative solutions and market opportunities to enhance the organization's payment capabilities and maintain a competitive edge.
• Risk and Compliance: Collaborate with the Risk and Compliance teams to ensure that all payment solutions comply with relevant regulatory frameworks, industry standards, and security requirements. Mitigate potential risks and implement robust controls within the payment’s ecosystem.
•  Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track the performance and success of payment initiatives. Analyze data, generate insights, and make data-driven decisions to optimize performance and drive continuous improvement.
• Communication and Reporting: Communicate the tribe's progress, achievements, and challenges to senior management and relevant stakeholders. Prepare and present regular reports, including status updates, financials, and forecasts.

 
QUALIFICATIONS

• Bachelor's degree in a relevant field (e.g., Business, Finance, Computer Science) is required. A Master's degree or equivalent is preferred.
• Proven experience (8+ years) in a leadership role within the payments domain, preferably in the fintech industry.
• Strong understanding of payments infrastructure, systems, and technologies, such as card networks, payment gateways, mobile wallets, and blockchain-based solutions.
• Deep knowledge of payment industry regulations, compliance requirements, and security best practices.
• Experience in agile methodologies and product development practices, with a track record of successfully delivering complex payment solutions.
• Excellent leadership and people management skills, with the ability to motivate and inspire a diverse team.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Effective communication and stakeholder management skills, with the ability to collaborate with cross-functional teams and external partners.
• Have strong business/financial acumen with experience developing metrics and pricing and compensation programs.
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends.
• Excellent Contract negotiation experience and high rate at successfully closing deals.

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Detailed Description

• Reporting to the Chief Financial Services Officer, the position holder will be responsible for leading and overseeing the day-to-day operations of the fintech tribe. He/She will ensure that the tribe's operations are aligned with the overall business strategy and that it meets the needs of internal and external stakeholders. He/She will work closely with cross-functional teams to ensure that the tribe's services are delivered efficiently and effectively, while maintaining compliance with relevant regulations.

Key Responsibilities

• Lead and manage the Fintech Operations Tribe, including a team of managers and professionals, to ensure successful execution of the tribe’s operations.
• Develop and implement a long-term strategy for the tribe's operations in alignment with business objectives and customer needs.
• Process Optimization: Continuously evaluate existing operational processes, identify bottlenecks, and implement improvements to enhance efficiency, productivity, and customer satisfaction. Leverage technology and automation to streamline operations.
• Collaborate with cross-functional teams, including product development, technology, customer Support, risk, legal and compliance to ensure that the tribe's services are delivered efficiently, effectively, and in compliance with regulatory requirements.
• Continuously review and optimize the tribe's processes and procedures to ensure efficiency, quality, and compliance.
• Foster a culture of continuous improvement and innovation to ensure that the tribe stays ahead of the competition.
• Establish and maintain relationships with internal and external stakeholders to ensure that the tribe's services meet their needs.
• Ensure that the tribe is operating within the agreed budget and timelines.
• Data Analytics: Utilize data analytics tools and techniques to extract insights from operational data, identify trends, and make data-driven decisions. Collaborate with data teams to develop dashboards, reports, and visualizations for monitoring operational performance.
• Key Performance Indicators (KPIs): Establish, track, and report on key performance indicators related to fintech operations. Define and monitor metrics such as transaction processing time, error rates, customer satisfaction scores, and operational efficiency. Use KPIs to drive performance improvements and identify areas for optimization.
• Lead, mentor and develop the team members to achieve their full potential.

QUALIFICATIONS

• Bachelor's degree in finance, business administration, Accounting or a related field. MBA preferred.
• Minimum of 8 years of experience in financial services operations with a focus on fintech, with at least 3 years in a leadership role.
• Proven track record in leading and managing operations, preferably in a large, complex organization.
• Deep understanding of the financial services industry and fintech landscape, including regulatory requirements.
• Strong leadership skills with the ability to lead and motivate cross-functional teams.
• Data Analytics Skills: Proficiency in data analysis tools and techniques, such as SQL, Python, R, or Excel. Experience in extracting, transforming, and analyzing large datasets to derive actionable insights and drive operational improvements.
• Performance Measurement: Strong understanding of key performance indicators (KPIs) and their application in measuring operational performance. Ability to define, track, and report on relevant KPIs to monitor and improve fintech operations
• Excellent communication skills, both verbal and written, with the ability to present complex information to stakeholders at all levels.
• Strong problem-solving skills with the ability to analyze data, identify trends and propose solutions.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently, as well as part of a team.
• Demonstrated experience in driving change and fostering a culture of continuous improvement and innovation.

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Detailed Description

• Reporting to the Chief Financial Services Officer, the position holder will be responsible for leading a team of professionals in the development and delivery of credit products and services. He/She will work closely with other Tribe Leads and stakeholders to ensure alignment with organizational goals and objectives, as well as identifying opportunities for innovation and growth. He/She will be responsible for driving the strategic direction of the Credit Tribe and ensuring that it meets its objectives, while adhering to regulatory requirements and risk management standards.

Key Responsibilities

• Lead the Credit Tribe and work collaboratively with other Tribe Leads and stakeholders to ensure alignment with organizational goals and objectives.
• Develop and implement a strategic roadmap for the Credit Tribe that supports the organization's mission and vision.
• Provide leadership, direction, and guidance to a team of professionals in the development and delivery of credit products and services.
• Build and maintain effective relationships with key stakeholders, including business leaders, risk and compliance teams, and regulators.
• Ensure that the Credit Tribe operates within regulatory requirements and risk management standards, and that risks are identified, monitored, and managed appropriately.
• Drive innovation and growth opportunities within the Credit Tribe, leveraging emerging technologies and market trends to deliver new and differentiated credit products and services.
• Foster a culture of continuous improvement within the Credit Tribe, ensuring that processes are streamlined, efficient, and effective.
• Data Analytics: Utilize data analytics tools and techniques to extract insights from operational data, identify trends, and make data-driven decisions. Collaborate with data teams to develop dashboards, reports, and visualizations for monitoring operational performance.
• Key Performance Indicators (KPIs): Establish, track, and report on key performance indicators related to fintech operations. Define and monitor metrics such as transaction processing time, error rates, customer satisfaction scores, and operational efficiency. Use KPIs to drive performance improvements and identify areas for optimization.

 
QUALIFICATIONS

• Bachelor's degree in Business Administration, Finance, or related field.
• At least 8 years of experience in financial services, with a focus on credit products and services.
• Strong leadership skills, with a proven track record of leading high-performing teams.
• Deep understanding of regulatory requirements and risk management standards in financial services.
• Experience in developing and implementing strategic plans and roadmaps.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels of the organization.
• Ability to think strategically and drive innovation and growth within the Credit Tribe.
• Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
• Ability to work collaboratively with other Tribe Leads and stakeholders to achieve organizational goals and objectives.
• Data Analytics Skills: Proficiency in data analysis tools and techniques, such as SQL, Python, R, or Excel. Experience in extracting, transforming, and analyzing large datasets to derive actionable insights and drive operational improvements.
• Performance Measurement: Strong understanding of key performance indicators (KPIs) and their application in measuring operational performance. Ability to define, track, and report on relevant KPIs to monitor and improve fintech operations.

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Detailed Description

• Reporting to the Chief Financial Services Officer, the position holder will be responsible for driving the strategy, execution and growth of our wealth management and insurance business. He/She will be responsible for leading and managing a cross-functional team dedicated to delivering innovative and efficient wealth management solutions to clients.
• Primary objective will be to drive business growth and enhance customer experience by leveraging technology and data-driven insights.

Key Responsibilities

Leadership and Team Management:

• Lead a team of professionals, including developers, analysts, and subject matter experts, fostering a collaborative and high-performing culture.
• Set clear objectives, provide guidance, and support team members in achieving their goals.
• Promote knowledge sharing and continuous learning within the team.

Strategy and Roadmap:

• Develop and execute a strategic roadmap for the Wealth Management tribe, aligned with the overall organizational objectives.
• Identify market trends, competitive landscape, and client needs to define product and service offerings.
• Collaborate with stakeholders, such as product managers and business leaders, to prioritize initiatives and allocate resources effectively.

Product Development and Innovation:

• Drive the ideation, design, and development of innovative wealth management products and services.
• Utilize customer insights and data analytics to identify opportunities for process improvement and enhanced client experiences.
• Ensure compliance with regulatory requirements and industry best practices.

Stakeholder Management:

• Establish and maintain strong relationships with key stakeholders, including clients, senior executives, and business partners.
• Collaborate with other tribes, teams, and departments to foster a holistic and integrated approach to wealth management.
• Communicate effectively to convey the tribe's vision, progress, and achievements.

Performance Monitoring and Reporting:

• Define and track key performance indicators (KPIs) to measure the tribe's performance and identify areas for improvement.
• Prepare regular reports and presentations to update senior management on the tribe's initiatives, outcomes, and challenges.

Data Analytics:

• Utilize data analytics and business intelligence tools to extract insights and identify trends in wealth management operations, client behavior, and market conditions.
• Collaborate with data scientists and analysts to develop predictive models and data-driven strategies for client segmentation, investment recommendations, and risk management.
• Monitor key performance indicators (KPIs) related to wealth management products and services, analyze data trends, and provide actionable recommendations for performance improvement.
• Drive data-driven decision-making by presenting insights and recommendations to senior management and stakeholders.
• Ensure data privacy and security measures are implemented and followed in accordance with regulatory requirements and industry best practices.
• Stay up-to-date with the latest advancements in data analytics and technology to identify opportunities for innovation and process optimization in wealth management

 
QUALIFICATIONS

• Bachelor's degree in finance, business administration, Economics or a related field. MBA preferred.
• Minimum of 8 years of experience in wealth management and insurance, with at least 3 years in a leadership role.
• In-depth knowledge of wealth management and insurance products and services, as well as regulatory requirements and industry best practices.
• Strong analytical, strategic thinking and problem-solving skills.
• Excellent communication, interpersonal and relationship-building skills.
• Proven ability to lead, mentor and manage a team to achieve goals and objectives.
• Strong business acumen, financial acumen and budget management skills.
• Ability to thrive in a fast-paced, dynamic and collaborative environment.
• Analytical mindset and proficiency in leveraging data and analytics to drive decision-making and improve processes.

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Detailed Description

• Reporting to the Head of Venture Management, the E – Commerce Lead will be responsible for developing, driving and implementing Safaricom’s e-commerce strategy to maximize sales, with a persistent emphasis on customer acquisition, conversions and maximizing Average order Value (AOV). This will incorporate our digital marketing strategy and social media marketing.

 Key Responsibilities

• Develop, own, drive and implement the overall e-commerce strategy to ensure revenue growth through increased customer acquisition, conversion and AOV.
• Responsible for collaborating with cross-functional partners to manage all aspects of the eCommerce business including, business planning, website design, customer service, web analytics and web technologies.
• Analyzes and assesses the effectiveness of all existing operations and current needs based on new technology and market competition.
• Serve as a liaison and primary point of contact within the eCommerce organization for cross functional partners acting as a project manager to evaluate, prioritize, develop, manage, implement and test eCommerce initiatives and ROI of each activity.
• Continually assess the capability of E-Commerce systems ensuring they are appropriate for the current and future business as defined by the strategic plan.
• Continually review the relevance and commercial potential of new areas of digital development, and make recommendations to the Director.
• Identify and validate new strategic product category opportunities across several Brands.
• Utilize analytical skills and ability to work with category management, market research and data to determine market and product strategies.
• Develops business plan and annual budget for e-commerce function. Supervises development efforts including content design and update.
• Build and direct a cohesive team of internal and external personnel to effectively develop eCommerce solutions.

QUALIFICATIONS

• Degree in Marketing with Online Marketing experience.
• 10 – 15 years e-commerce experience with proven ability to develop/implement a successful e-commerce strategy. 
• Experience with web analytics tools (Web trends, Ominiture).
• Project management.

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Detailed Description

Reporting to the Chief Financial Services Officer, the Business Manager will undertake the below;

• Advisor to the Chief on strategic initiatives, performance improvement of the organization, to assist in achieving business results. Lead the elements of strategic planning & implementation within the company by providing solutions to business issues & challenges.
• Develops and maintains effective working relationships with Safaricom   Board, and external partners.
• Provides ongoing support to the Chief on general Financial Services issues,   informing the Chief of system-wide matters needing attention so as to enable the Chief to focus on more strategic challenges and better optimize use of time.
• Researching, benchmarking, publishing accurate and factual information  for decision making as well as providing thought leadership on changes taking place within the industry.
• Plays a key role in providing insights and analytics on Business  performance.
• Supports the business in the strategic projects rollout and ensures tracking of progress, using information integrated from varied systems and sources.
• Responsible for leading & coordinating all administrative tasks within the   Chief’s office and ensures the efficient running of the Chief's office.
• Communicates and coordinates internal and external information from the Chief’s office to the Business Unit directors and partners.
• Prepares agenda, researches and document information for meetings involving issues and projects deemed necessary by the Chief; proactively ensures successful execution of above.

Key Responsibilities

Strategy Formulation & Execution

• Lead the strategic mapping process for the division.
• Articulate and implement the cluster strategy in alignment with the overall organizational goals leveraging strategic management models.
• Facilitate the roll-out of the Financial Services Strategy. Work with divisional leads  to ensure implementation of best practice.
• Champion the process improvement within the business to attain strategic objectives.
• Partners in delivery of strategic programs across divisions for turnarounds by tracking & monitoring the roll out.
• Monthly reporting on progress of implementation of agreed strategy action plans.

Projects Management

• Take leadership in strategic projects/initiatives in relating to overall company strategy.
• Oversee the formulation, implementation, and review of Safaricom Strategic projects.
• Oversee justifications and due diligence for all business acquisitions and key projects undertaken by the business.
• Lead the Integration of acquired businesses.

Risk and Governance

• Drive the overall cluster Governance and Gate process for all Products and Services.
• Monitor and track operational risk issues and track audit compliance for the cluster.

Business Intelligence & Thought Leadership

• Consistently monitoring operating environment activities of strategic interest and provide thought leadership on changes taking place in the industry.
• Research on new areas of business that Safaricom can gain strategic advantage over its competitors.
• Seek intelligence on competitor strategy from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards.

Costs Containment

• Review and advice the Chief on overall company cost management initiatives.
• Review the budget and forecasts in line with the company policy and manage the department’s Expenditure.

People Management

• Partner and oversee the team alongside the Chief.
• Work and manage in a matrix structure Coaching, mentoring, and delegating when need be.

 
QUALIFICATIONS

• A Bachelor’s degree or preferably an MBA.
• Have 5-8  years work experience in the Telecom/ICT space/Consulting/Financial Services; 3 of which must be in senior Management.
• Minimum 5 years leadership experience in a cross-functional or matrix organization.
• Proven experience in governance, risk management and change management in Financial Services/Fintech.
• Experience developing and implementing complex, multi-year strategic plans to meet business objectives.
• Ability to keep abreast with market changes, customer requirements, competitive environment to help in the development of new business opportunities.
• Strong experience in business analysis, solution development, project/program management, and project delivery.
• Ability to communicate effectively at all levels of the organization both internally and externally.
• Excellent verbal and written communication skills.