Tribe Lead – Wealth Management and Insurance at Safaricom Kenya

Detailed Description

• Reporting to the Chief Financial Services Officer, the position holder will be responsible for driving the strategy, execution and growth of our wealth management and insurance business. He/She will be responsible for leading and managing a cross-functional team dedicated to delivering innovative and efficient wealth management solutions to clients.
• Primary objective will be to drive business growth and enhance customer experience by leveraging technology and data-driven insights.

Key Responsibilities

Leadership and Team Management:

• Lead a team of professionals, including developers, analysts, and subject matter experts, fostering a collaborative and high-performing culture.
• Set clear objectives, provide guidance, and support team members in achieving their goals.
• Promote knowledge sharing and continuous learning within the team.

Strategy and Roadmap:

• Develop and execute a strategic roadmap for the Wealth Management tribe, aligned with the overall organizational objectives.
• Identify market trends, competitive landscape, and client needs to define product and service offerings.
• Collaborate with stakeholders, such as product managers and business leaders, to prioritize initiatives and allocate resources effectively.

Product Development and Innovation:

• Drive the ideation, design, and development of innovative wealth management products and services.
• Utilize customer insights and data analytics to identify opportunities for process improvement and enhanced client experiences.
• Ensure compliance with regulatory requirements and industry best practices.

Stakeholder Management:

• Establish and maintain strong relationships with key stakeholders, including clients, senior executives, and business partners.
• Collaborate with other tribes, teams, and departments to foster a holistic and integrated approach to wealth management.
• Communicate effectively to convey the tribe's vision, progress, and achievements.

Performance Monitoring and Reporting:

• Define and track key performance indicators (KPIs) to measure the tribe's performance and identify areas for improvement.
• Prepare regular reports and presentations to update senior management on the tribe's initiatives, outcomes, and challenges.

Data Analytics:

• Utilize data analytics and business intelligence tools to extract insights and identify trends in wealth management operations, client behavior, and market conditions.
• Collaborate with data scientists and analysts to develop predictive models and data-driven strategies for client segmentation, investment recommendations, and risk management.
• Monitor key performance indicators (KPIs) related to wealth management products and services, analyze data trends, and provide actionable recommendations for performance improvement.
• Drive data-driven decision-making by presenting insights and recommendations to senior management and stakeholders.
• Ensure data privacy and security measures are implemented and followed in accordance with regulatory requirements and industry best practices.
• Stay up-to-date with the latest advancements in data analytics and technology to identify opportunities for innovation and process optimization in wealth management

 
QUALIFICATIONS

• Bachelor's degree in finance, business administration, Economics or a related field. MBA preferred.
• Minimum of 8 years of experience in wealth management and insurance, with at least 3 years in a leadership role.
• In-depth knowledge of wealth management and insurance products and services, as well as regulatory requirements and industry best practices.
• Strong analytical, strategic thinking and problem-solving skills.
• Excellent communication, interpersonal and relationship-building skills.
• Proven ability to lead, mentor and manage a team to achieve goals and objectives.
• Strong business acumen, financial acumen and budget management skills.
• Ability to thrive in a fast-paced, dynamic and collaborative environment.
• Analytical mindset and proficiency in leveraging data and analytics to drive decision-making and improve processes.