Business Operations Manager – Tusker Town at Diageo

We are looking for an individual that will run and accelerate the growth of Tusker Town making it a must visit location for Kenyans (18+) and recognized as an exciting innovative hub.

In this role you are not…

• Adapting but disrupting
• Identifying problems but finding solutions
• Doing business as usual but doing business unusual
• Seeing impossibilities but unlocking possibilities

Roles & Responsibilities

• Develop and implement a growth plan that will deliver on business targets: traffic, revenue, time spent, frequency of visits and sentiments
• Manage day to day operations of the microbrewery including people, resources and assets
• Responsible for a small team of direct employees and a wider team of indirect employees to deliver on the vision, values, brand and customer experience of Tusker Town.
• Drive high standards of consumer experience and satisfaction at the microbrewery
• Develop and maintain new and existing customer relationships.
• Develop & leverage a network of contacts to attract visitors to the microbrewery by identifying, pursuing and closing on new business opportunities, customers, and partnerships
• Lead and represent the business (Tusker Town) in formal external stakeholder engagements
• Responsible for capability building for employees to ensure consistent service delivery & high level of consumer satisfaction
• Embed the Company’s ESG policies and procedures in the microbrewery.

Skills and Experiences

• Proven working experience as an Operations Manager, sales executive or relevant role.
• Proven experience in delivering outstanding customer experience in the hospitality industry, or Brand Homes an added advantage
• Strong strategic and operational business acumen
• Analytics & problem-solving skills
• Communication and presentation skills, both oral and written
• Interpersonal skills for building and developing relationships with clients
• Project management
• Negotiation Skills

Education

• A bachelor’s degree in relevant field – Hospitality Management, Marketing, Commerce, Business Administration
• At least 10 years of relevant experience in a similar role