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  • Posted: Jan 10, 2023
    Deadline: Not specified
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  • Diageo is the world’s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.
    Read more about this company

     

    Business Operations Manager – Tusker Town

    We are looking for an individual that will run and accelerate the growth of Tusker Town making it a must visit location for Kenyans (18+) and recognized as an exciting innovative hub.

    In this role you are not…

    • Adapting but disrupting
    • Identifying problems but finding solutions
    • Doing business as usual but doing business unusual
    • Seeing impossibilities but unlocking possibilities

    Roles & Responsibilities

    • Develop and implement a growth plan that will deliver on business targets: traffic, revenue, time spent, frequency of visits and sentiments
    • Manage day to day operations of the microbrewery including people, resources and assets
    • Responsible for a small team of direct employees and a wider team of indirect employees to deliver on the vision, values, brand and customer experience of Tusker Town.
    • Drive high standards of consumer experience and satisfaction at the microbrewery
    • Develop and maintain new and existing customer relationships.
    • Develop & leverage a network of contacts to attract visitors to the microbrewery by identifying, pursuing and closing on new business opportunities, customers, and partnerships
    • Lead and represent the business (Tusker Town) in formal external stakeholder engagements
    • Responsible for capability building for employees to ensure consistent service delivery & high level of consumer satisfaction
    • Embed the Company’s ESG policies and procedures in the microbrewery.

    Skills and Experiences

    • Proven working experience as an Operations Manager, sales executive or relevant role.
    • Proven experience in delivering outstanding customer experience in the hospitality industry, or Brand Homes an added advantage
    • Strong strategic and operational business acumen
    • Analytics & problem-solving skills
    • Communication and presentation skills, both oral and written
    • Interpersonal skills for building and developing relationships with clients
    • Project management
    • Negotiation Skills

    Education

    • A bachelor’s degree in relevant field – Hospitality Management, Marketing, Commerce, Business Administration
    • At least 10 years of relevant experience in a similar role

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Diageo on diageo.wd3.myworkdayjobs.com to apply

    Build your CV for free. Download in different templates.

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