Business Process Manager at Farsight Africa Group

Farsight Africa Group has established a reputation in the marketplace for working in complex and challenging environments that demand a comprehensive understanding of local cultures, indigenous communication practices and relationships with stakeholders at both the grassroots and national level.

DUTIES & RESPONSIBILITIES:

• Evaluating existing Public Tax and Financial Administration processes.
• Determining and outlining system process improvements.
• Coordinating system process improvement strategies with internal and external stakeholders.
• Overseeing all aspects related to the implementation stages of Tax and Administration process improvement initiatives.
• Analysing and monitoring implemented changes to the processes and making adjustments as needed.
• Lead the redesigned workshop processes.
• Providing process / functional / template solution knowledge and expertise for the Project
• Maintaining the process definitions for the Project
• Safeguarding the design principles of the processes
• Ensuring that the process and solution design / build accurately reflects the Project specification;
• Owning the template solution (processes and system) design;
• Approval of all functional specifications
• Ensure the correct setup, design & execution (running where necessary) localisation/fit gap workshops for rollouts;
• Analysing requirements coming from localisation/fit gap and initiate and sponsor any change requests where relevant;
• Being a key member of "Decision Groups" for their accountable processes;
• Proactively engaging/networking with key stakeholders for rollout on their accountable processes;
• Guiding all programmes/projects on template processes / solutions and capability / gaps;
• Completion/approval of all change requests to the template (processes/solution);
• Where relevant, become the process lead in programmes / initiatives beyong primary transformation programme
• Support business change impacts of the solution and how to manage readiness including learnings and best practice for implementation;

JOB REQUIREMENTS:

• The Functional Lead, Business Processes should at-least a Master’s Degree in Business Administration, Accounting, Finance, Economics, ICT or any related field;
• A minimum of ten (10) years’ business process re-design and / or re-engineering experience of the public sector organizations in a country setting;
• A minimum of five (5) years’ experience in design, development, test processes and development of tax administration information systems;
• Solid troubleshooting and analysis skills with attention to detail and quality;
• Excellent writing and communication skills in English;
• Knowledge of Somali language or ability to secure translation services is a plus; and
• Strong interpersonal skills and the ability to communicate and work well with diverse cultures.
• Position largely based in Somalia

PERSONAL ATTRIBUTES:

• Solid troubleshooting and analysis skills with attention to detail and quality;
• Excellent writing and communication skills in English;
• Knowledge of Somali language or ability to secure translation services is a plus; and
• Strong interpersonal skills and the ability to communicate and work well with diverse cultures.