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GiveDirectly is a nonprofit organization operating in Kenya and Uganda that aims to help people living in extreme poverty by making unconditional cash transfers to them via mobile phone.
The Call Center Agent (CCA) will be responsible for ensuring Give Directly recipients receive gold standard customer support. The Call Center Agent will also resolve recipient questions and resolve any issues related to GiveDirectly’s program. The Call Center Agent will also play an important role in collecting content for fundraising. This position will reward strong service skills, attention to detail, and effective communication with staff.
Responsibilities
Key Competencies and Attributes:
Knowledge and skills:
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