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Medical Administrators (K) Limited (MAKL) was founded in 2018 to fill the gap in Health Insurance Administration in Kenya, with a client-focused approach.
Reports to: Senior Manager – Customer excellence
Principal Role: Social Media Customer Care agents are the front-line representatives to the general public.
The agents engage consumers on all social properties, providing guidance, care, support, and social channel engagement.
The agents support and problem solve through various means like email, chat, ratings and reviews, brand answers, and social messaging. Positive interactions in these channels are significant drivers of brand loyalty.
Key Responsibilities and Deliverables:
Qualification and Experience
Interested applicants are invited to send their applications detailing current and expected salary and a CV with contact details of three referees with the position applied for as the subject line by Thursday, 6th August 2020 by 5pm to the email address hr@makl.co.ke
Only shortlisted candidates will be contacted
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