Customer Care Manager - Africa (French Speaker) at Odoo

Responsibilities

• Managing a portfolio of approximately 1,000 clients (small businesses), finding the right balance between automation and personalized engagement based on individual needs
• Facilitate the onboarding process for new Odoo customers, ensuring they have the necessary tools and resources
• To be the main point of contact for our clients, providing them with advice and support to improve their experience throughout their projects
• Collaborate with our sales team to identify growth opportunities and develop strategies to expand our customer base.

Prerequisites

• Bachelor's Degree
• Perfect command of French and English, both spoken and written.
• Good and quick understanding of customer needs
• Highly organized, capable of working independently and managing time effectively
• Strong prioritization skills, with the ability to work effectively under pressure
• Based in Nairobi, Kenya, or a member of the East African Community (EAC)