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Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through c...
Job Description
This position is responsible for answering incoming calls and making outbound calls at RSC Africa from refugee applicants in the USRAP to answer inquiries and questions, troubleshoot problems, and provide information under the direction of the Call Center Supervisor, in accordance with the USRAP Guidelines, RSC Africa SOPs and Call Center Quality assurance guidelines.
Supervision
Essential Duties
Education:
Experience:
Knowledge/Skills:
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