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About the Client:
A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running of our services with the aim to assure call quality, drive sales, increase occupancy and revenue and assure an ultimate customer experience while also handling inbound and outbound calls from clients, respond to inquiries, handle complaints, troubleshoot problems and provide general information.
Duties & Responsibilities:
Qualifications & Requirements
Competencies & Skills
Interested applicants should send their detailed CVs and cover letters quoting the job title (CALL CENTER TEAMLEADER-HOSPITAL) as subject to reach us not later than 31st March 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.
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